Desktop Support Specialist: Windows/macOS & Remote Help

Axiom Technologies Pty Ltd.; Mollet de Peralada; On-site; EUR 22,000 - 32,000; Full time

Job summary

Axiom Technologies Pty Ltd. is seeking a capable Desktop Support Technician to coordinate and provide onsite/on-call assistance in a dynamic IT environment. You will support end-users across desktops, laptops, printers, and mobile devices, address incidents via ticketing channels, and assist with onboarding for new staff.

The role requires strong Windows/Office 365 knowledge and good communication skills. On-site support may be required in the Catalonia region; flexibility for after-hours

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware, software, and peripheral issues.
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Communication skills

Troubleshooting

Interpersonal skills

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

Zendesk

JIRA

Active Directory

Job description

Axiom Technologies Pty Ltd. is seeking a capable Desktop Support Technician to coordinate and provide onsite/on-call assistance in a dynamic IT environment. You will support end-users across desktops, laptops, printers, and mobile devices, address incidents via ticketing channels, and assist with onboarding for new staff.

The role requires strong Windows/Office 365 knowledge and good communication skills. On-site support may be required in the Catalonia region; flexibility for after-hours