Remote IT Help Desk Engineer - Level 1 Support

Isoftstone Inc.; España; Remote; EUR 49,000 - 53,000; Full time

Job summary

iSoftStone, Inc. seeks an IT Help Desk Support Engineer for remote support serving approximately 110 North America users, including a Milwaukee facility. This role requires flexibility for onsite visits and collaboration with global IT teams.

Responsibilities include resolving software/hardware issues, user onboarding, and monitoring network components. Candidates should have 2+ years in similar roles and relevant certifications; visa sponsorship is not available.

Qualifications

• Two+ years of experience in IT Help Desk, Desktop Support, or MSP environments.
• Strong troubleshooting across Windows PCs, Microsoft 365, networking and common business apps.
• Basic understanding of LAN/WAN, switches, firewalls, Wi-Fi, and endpoint management.
• Good communication and customer-service skills.
• Ability to work independently and coordinate with offshore/global IT teams.
• Willingness to travel locally to the Milwaukee manufacturing site as needed.
• CompTIA A+, Network+, Microsoft, or equivalent certifications are a plus.

Responsibilities

• Provide Level 1 remote IT support via phone, email, and ticketing system.
• Troubleshoot PCs, laptops, printers, networks, software, and basic hardware issues.
• Support user onboarding, software installation, account setup, and basic access issues.
• Monitor and administer network, firewall, switch, and infrastructure issues to the appropriate technical teams.
• Conduct weekly/bi-weekly onsite IT inspections at the Milwaukee manufacturing facility.
• Provide onsite support for urgent factory IT incidents when required.
• Maintain IT asset and equipment inventories and documentation.
• Follow established IT support procedures, SLAs, and escalation processes.
• Coordinate with the Shanghai IT team for after-hours support and issue escalation.

Skills

Windows Troubleshooting

Microsoft 365

Networking basics

Communication skills

Independent work

Travel readiness

IT certifications

Job description

iSoftStone, Inc. seeks an IT Help Desk Support Engineer for remote support serving approximately 110 North America users, including a Milwaukee facility. This role requires flexibility for onsite visits and collaboration with global IT teams.

Responsibilities include resolving software/hardware issues, user onboarding, and monitoring network components. Candidates should have 2+ years in similar roles and relevant certifications; visa sponsorship is not available.