IT Customer Service Representative - Pasos a plantilla subcos - 2026-12 Copy 04

Accenture PLC; Sevilla; Vor Ort; EUR 28.000 - 42.000; Vollzeit

Zusammenfassung

Accenture is seeking a Customer Technical Support professional in Sevilla to help manage incidents, outages, and restoration processes, monitor systems and analyze trends to improve performance. You will support production services in alignment with established SLAs and company standards.

The role requires advanced proficiency in Customer Technical Support and Customer Satisfaction, plus a Bachelor's degree.

Qualifikationen

• Advanced proficiency in Customer Technical Support.
• Advanced proficiency in Customer Satisfaction.
• Bachelor's Degree in relevant field of studies.

Aufgaben

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent future incidents.
• Track and facilitate acceptance of changes to production environments.
• Operate information technology production services in alignment with SLAs.

Kenntnisse

Customer Tech Support

Customer Satisfaction

Ausbildung

Bachelor's Degree

Jobbeschreibung

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Customer Technical Support, fostering a collaborative environment where continuous learning and contribution are valued. We invite you to join us in making a meaningful impact through your enthusiasm and dedication. Drive incident and outage management, investigation, and restoration processes. Monitor systems and analyze trends to enhance performance and prevent future incidents. Track and facilitate the acceptance of changes to production environments. Operate information technology production services in alignment with established protocols and service level agreements.

HERE'S WHAT YOU WILL NEED:

• Advanced proficiency in Customer Technical Support.
• Advanced proficiency in Customer Satisfaction.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Advanced proficiency in Quality Assurance (QA).
• Intermediate proficiency in problem analysis.
• Intermediate proficiency in communication skills.
• Beginner proficiency in process improvement.
• Beginner proficiency in conflict resolution.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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