Inland Logistics Specialist – Multicarrier (Madrid)

Maersk; Pozuelo de Alarcón; On-site; EUR 32,000 - 46,000; Full time

Job summary

Maersk in Madrid is seeking a Landside Multicarrier Agent to own and manage the end-to-end inland customer experience, ensuring compliant and efficient execution of inland services. You will act as the main point of contact for customers, vendors, and internal teams, driving operational excellence and delivering high-quality service.

The role requires the ability to work independently while collaborating across teams, supporting and guiding others where relevant.

Qualifications

• Good understanding of logistics and supply chain operations.
• Strong communication skills with stakeholders.
• High level of customer focus and service delivery.
• Ability to work under pressure while staying organized and accurate.
• Team-oriented mindset and collaboration across teams.
• Proactive and positive attitude with ownership of issues.
• Proficient in English (written and spoken).

Responsibilities

• Manage end-to-end inland service process, ensuring compliance with SOPs and regulations.
• Act as the main contact for customer inquiries related to inland services.
• Deliver value-added solutions through business and process insight.
• Maintain a customer-centric approach, identify risks and prevent errors.
• Prepare and submit accurate documentation in a timely manner.
• Support customer retention and growth via cross- and up-selling opportunities.
• Collaborate with Commercial and Customer Service teams to strengthen relationships.
• Participate in regular calls and communicate proactively with stakeholders.
• Support reporting activities and other tasks as assigned by Team Leader or Manager.

Skills

Logistics operations

Communication

Customer focus

Teamwork

Urgency and ownership

English proficiency

Job description

Maersk in Madrid is seeking a Landside Multicarrier Agent to own and manage the end-to-end inland customer experience, ensuring compliant and efficient execution of inland services. You will act as the main point of contact for customers, vendors, and internal teams, driving operational excellence and delivering high-quality service.

The role requires the ability to work independently while collaborating across teams, supporting and guiding others where relevant.