Spain Inland Agent Multicarrier

Maersk; Madrid; On-site; EUR 45,000 - 60,000; Full time

Job summary

Maersk is seeking a Landside Multicarrier Agent in Madrid to own end-to-end inland customer experience. You will ensure compliant and efficient inland service execution, acting as the main contact for customers, vendors and internal teams.

Responsibility includes maintaining SOPs, driving service quality, and supporting cross-functional collaboration to strengthen customer relationships. English proficiency is required.

Qualifications

• Understanding of logistics and supply chain operations.
• Clear and confident communication with stakeholders.
• Strong customer focus and service orientation.
• Ability to stay organized and accurate under pressure.
• Collaborative mindset and teamwork.
• Sense of urgency and ownership to drive issues to resolution.
• Proactive and positive attitude in delivery of inland services.
• Fluent written and spoken English.

Responsibilities

• Manage end-to-end inland service process in Madrid.
• Serve as main contact for customer inquiries on inland services.
• Deliver value through strong business and process understanding.
• Identify risks and proactively prevent errors.
• Prepare and submit accurate documentation on time.
• Support client retention and growth through cross-/upsell opportunities.
• Ensure adherence to SOPs and operating guidelines.
• Communicate proactively with customers, vendors, and internal teams.

Skills

Logistics knowledge

Communication skills

Customer focus

Work under pressure

Team player

Ownership

Proactive attitude

English proficiency

Job description

Ever wondered how the products in your local supermarket reach Europe? Or how your online orders are delivered so quickly to your doorstep? At Maersk, we make it happen. From enabling global trade to supporting the distribution of life-saving vaccines, we are shaping the future of logistics. At Maersk, we are on a journey to become The Global Integrator of container logistics, connecting and simplifying our customers’ supply chains. This is a unique opportunity to be part of a transformation towards a more customer-centric, digital, and agile organization. We are currently looking for a Landside Multicarrier Agent to join our dynamic team in Madrid. In this role, you will own and manage the end-to-end inland customer experience, ensuring smooth, compliant, and efficient execution of inland services. You will act as the key point of contact for customers, vendors, and internal stakeholders, driving operational excellence and delivering high-quality service. The role requires the ability to work independently, while also collaborating effectively across teams and, where relevant, supporting and guiding others.

Key Responsibilities

• Manage and monitor the end-to-end inland service process, ensuring compliance with company procedures and regulatory requirements
• Act as the main point of contact for customer inquiries related to inland services, ensuring timely and effective resolution
• Deliver value-added solutions by leveraging strong business and process understanding
• Maintain a customer-centric approach, proactively identifying risks and preventing errors
• Prepare and submit accurate documentation in a timely manner
• Support customer retention and growth through cross-selling and up-selling opportunities
• Ensure adherence to Standard Operating Procedures (SOPs) and operational guidelines
• Maintain proactive and clear communication with customers, vendors, and internal teams, including participation in regular calls
• Collaborate with Commercial and Customer Service teams to strengthen customer relationships
• Support reporting activities and execute additional tasks as assigned by the Team Leader or Manager

What We Are Looking For

• Good understanding of logistics and supply chain operations
• Strong communication skills with the ability to engage confidently with stakeholders
• High level of customer focus and a passion for delivering exceptional service
• Ability to work effectively under pressure while maintaining organization and accuracy
• A team-oriented mindset, with the ability to collaborate and contribute to shared goals
• Strong sense of urgency and ownership, with the ability to drive issues through to resolution
• A proactive and positive attitude
• Good command of English (written and spoken)

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maestrk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

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A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains.

As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people.

With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

For more information click here. All the way.