Spain Inland Agent Multicarrier

Maersk; Pozuelo de Alarcón; Vor Ort; EUR 32.000 - 46.000; Vollzeit

Zusammenfassung

Maersk in Madrid is seeking a Landside Multicarrier Agent to own and manage the end-to-end inland customer experience, ensuring compliant and efficient execution of inland services. You will act as the main point of contact for customers, vendors, and internal teams, driving operational excellence and delivering high-quality service.

The role requires the ability to work independently while collaborating across teams, supporting and guiding others where relevant.

Qualifikationen

• Good understanding of logistics and supply chain operations.
• Strong communication skills with stakeholders.
• High level of customer focus and service delivery.
• Ability to work under pressure while staying organized and accurate.
• Team-oriented mindset and collaboration across teams.
• Proactive and positive attitude with ownership of issues.
• Proficient in English (written and spoken).

Aufgaben

• Manage end-to-end inland service process, ensuring compliance with SOPs and regulations.
• Act as the main contact for customer inquiries related to inland services.
• Deliver value-added solutions through business and process insight.
• Maintain a customer-centric approach, identify risks and prevent errors.
• Prepare and submit accurate documentation in a timely manner.
• Support customer retention and growth via cross- and up-selling opportunities.
• Collaborate with Commercial and Customer Service teams to strengthen relationships.
• Participate in regular calls and communicate proactively with stakeholders.
• Support reporting activities and other tasks as assigned by Team Leader or Manager.

Kenntnisse

Logistics operations

Communication

Customer focus

Teamwork

Urgency and ownership

English proficiency

Jobbeschreibung

Ever wondered how the products in your local supermarket reach Europe? Or how your online orders are delivered so quickly to your doorstep? At Maersk, we make it happen. From enabling global trade to supporting the distribution of life-saving vaccines, we are shaping the future of logistics.

At Maersk, we are on a journey to become The Global Integrator of container logistics, connecting and simplifying our customers’ supply chains. This is a unique opportunity to be part of a transformation towards a more customer-centric, digital, and agile organization.

We are currently looking for a Landside Multicarrier Agent to join our dynamic team in Madrid. In this role, you will own and manage the end-to-end inland customer experience, ensuring smooth, compliant, and efficient execution of inland services.

You will act as the key point of contact for customers, vendors, and internal stakeholders, driving operational excellence and delivering high-quality service. The role requires the ability to work independently, while also collaborating effectively across teams and, where relevant, supporting and guiding others.

Key Responsibilities

• Manage and monitor the end-to-end inland service process, ensuring compliance with company procedures and regulatory requirements
• Act as the main point of contact for customer inquiries related to inland services, ensuring timely and effective resolution
• Deliver value-added solutions by leveraging strong business and process understanding
• Maintain a customer-centric approach, proactively identifying risks and preventing errors
• Prepare and submit accurate documentation in a timely manner
• Support customer retention and growth through cross-selling and up-selling opportunities
• Ensure adherence to Standard Operating Procedures (SOPs) and operational guidelines
• Maintain proactive and clear communication with customers, vendors, and internal teams, including participation in regular calls
• Collaborate with Commercial and Customer Service teams to strengthen customer relationships
• Support reporting activities and execute additional tasks as assigned by the Team Leader or Manager

What We Are Looking For

• Good understanding of logistics and supply chain operations
• Strong communication skills with the ability to engage confidently with stakeholders
• High level of customer focus and a passion for delivering exceptional service
• Ability to work effectively under pressure while maintaining organization and accuracy
• A team-oriented mindset, with the ability to collaborate and contribute to shared goals
• Strong sense of urgency and ownership, with the ability to drive issues through to resolution
• A proactive and positive attitude
• Good command of English (written and spoken)

Ready to be part of a global logistics transformation?

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.