Ingeniero de Servicio al Cliente Remoto – Eléctrico

Cronoshare.Com; Barcelona; Remoto; EUR 45.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Inclusion & Diversity commitment

Annual mentoring program and Eaton U

Career development opportunities

Structured onboarding and induction

Descrizione del lavoro

Eaton is seeking a Customer Service Engineer to support the Crouse-Hinds / CEAG business across Spain and selected export markets. This 100% remote role acts as the main contact during the project lifecycle, handling technical quotations, orders, and delivery follow-up with customers, while collaborating with sales, engineering, manufacturing, and operations teams.

The role combines technical customer support, project coordination, and stakeholder communication in a niche market for

Competenze

• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline.
• Minimum 3 years of experience in a technical customer support, project coordination, customer service engineering, inside sales, or order management environment.
• Experience working with technical or engineered-to-order products within industrial markets.
• Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.

Mansioni

• Review customer specifications, technical documentation and requirements to prepare accurate technical and commercial quotations.
• Coordinate with engineering and manufacturing teams to ensure customer requirements are fully understood and translated into appropriate solutions.
• Manage customer orders for catalog material from receipt through delivery, ensuring technical accuracy, regulatory compliance, and alignment with customer expectations.
• Act as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules.
• Support the sales organization by managing quotation follow-up activities and helping drive opportunity conversion.
• Provide technical guidance and product support for catalog material related to Eaton's explosion-proof electrical equipment and power distribution & control solutions.
• Coordinate drawing approvals, technical clarifications, and project-related communications between customers and internal stakeholders.
• Build strong relationships with customers, distributors, and sales colleagues to ensure high levels of customer satisfaction.
• Collaborate with international teams across Europe, including engineering, operations, manufacturing, and customer service functions.
• Contribute to continuous improvement initiatives aimed at enhancing customer experience, operational efficiency, and service quality.

Conoscenze

Electrical engineering know-how

Customer-facing skills

Project coordination

Communication skills

Multilingual ability (Spanish/English)

Formazione

Bachelor's degree in Electrical/Industrial/Electromechanical engineering

Strumenti

SAP/ERP systems

Microsoft Office

Descrizione del lavoro

Eaton is seeking a Customer Service Engineer to support the Crouse-Hinds / CEAG business across Spain and selected export markets. This 100% remote role acts as the main contact during the project lifecycle, handling technical quotations, orders, and delivery follow-up with customers, while collaborating with sales, engineering, manufacturing, and operations teams.

The role combines technical customer support, project coordination, and stakeholder communication in a niche market for