Information Technology Desktop Support

Axiom Technologies; Madrid; Presencial; EUR 21.000 - 27.000; Jornada completa

Descripción de la vacante

Axiom Technologies is seeking an IT support specialist to deliver hands-on desktop support for a range of devices and software. You will manage incidents via ticketing systems, assist with onboarding, and ensure secure, up-to-date workstations in a collaborative IT environment.

The role requires 1+ year of experience, strong Windows/Office 365 knowledge, and solid troubleshooting skills. On-site work is possible with after-hours support during maintenance windows.

Formación

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.
• Experience with macOS or Linux environments is a plus.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.

Responsabilidades

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies

Conocimientos

Windows OS

Office 365

Networking basics

Customer service

Troubleshooting

Herramientas

ServiceNow

Zendesk

JIRA

Remote support tools

Descripción del empleo

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies

Qualifications Required:

1+ year of experience in a desktop support, helpdesk, or IT technician role.

Strong knowledge of Windows OS, Office 365, and basic networking concepts.

Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Excellent communication and interpersonal skills.

Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments.

IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.

Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

On-site support may be required.

Occasional lifting of equipment (up to 25 lbs).

Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.