Desktop EUC Support L1

Iron Systems, Inc; Madrid; Presencial; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

Iron Systems, Inc. in Madrid seeks an IT Desktop Support Technician to manage desktop devices, implement IMAC/DESK-side support, and resolve hardware/software issues across the user base. The role includes OS maintenance, antivirus monitoring, and vendor coordination for spare parts, ensuring uptime and security.

Experience with ServiceNow and ITIL processes is valued to ensure consistent incident handling and service delivery. The position is on-site in Madrid with potential for growth.

Formación

• Knowledge and experience on Windows 7 OS.
• AD and smart hands and feet support experience preferred.
• Knowledge of MAC devices and tablets preferred.
• Experience with Service management tool such as ServiceNow.
• Proficiency with EUC tools, remote support tools, MS Office and Outlook.
• Understanding of Lync, VPN, and mobile device support.
• Awareness of ITIL processes: Incident, Change, Problem, Service Request; spare and buffer stock management.
• Associate degree (A.A.) or equivalent; Bachelor's Degree preferred.

Responsabilidades

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Handle hard and soft break fix services for laptops and desktops.
• Provide standard hardware and software support and maintenance on Desktop Devices for their lifecycle.
• Oversee desktop configuration, patch updates, and hardware replacements with vendor spares.
• Analyse Service Desk calls for Desktop Devices to identify training needs and automation opportunities.
• Ensure Desktop Devices are installed with appropriate Desktop images.
• Monitor security profiles and antivirus software; enforce security compliance.
• Provide VIP desk-side IT support when required and be the site contact for IT issues.

Conocimientos

Windows 7 OS

Active Directory

ServiceNow

EUC tools

Remote support tools

MS Office & Outlook

Lync/VPN/Mobile support

ITIL processes

Stock management

Educación

Associate degree (A.A.) or equivalent in electronics

Bachelor's Degree preferred

Herramientas

ServiceNow

Descripción del empleo

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Responsibilities

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Requirements

• Knowledge and experience on windows 7 OS
• Good to have – knowledge in AD and smart hands and feet support.
• Good to have – knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool – ex – Service now
• Should have good expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.