Information Technology Support Engineer

Sharp Brains; Sevilla; Presencial; EUR 21.000 - 32.000; A tiempo parcial

Descripción de la vacante

Sharp Brains in Sevilla, Spain, is seeking a DSS L1 on-site support specialist to handle desktop, hardware, and network issues. You will diagnose and resolve Windows 10/11 problems, assist with MS Office, Outlook, and standard business apps, and manage desktops, laptops, and peripherals.

The role requires 1–3 years of Desktop/IT support experience, basic networking (IP/DNS/DHCP), Active Directory user management, and strong customer service and communication skills, with the ability to work

Formación

• 1–3 years of Desktop/IT support experience.
• Strong knowledge of Windows 10/11 environment.
• Basic understanding of networking concepts (IP, DNS, DHCP).

Responsabilidades

• Provide Level 1 desktop support for hardware, software, and network issues.
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support printers, scanners, and other end-user equipment.
• Handle password resets and basic Active Directory tasks.
• Configure email accounts and assist with VPN connectivity.
• Log, track, and update incidents in the ticketing system.
• Escalate complex technical issues to Level 2/3 teams.
• Ensure timely resolution in line with SLA requirements.

Conocimientos

Windows OS

MS Office

Active Directory

Troubleshooting

Networking basics

VPN concepts

SLA awareness

Customer service

Independence onsite

On-site work

Herramientas

Ticketing system

Remote desktop

VPN clients

Descripción del empleo

We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on‑site support role.

Employment Type: B2B/ Freelance Contract

• Provide Level 1 desktop support for hardware, software, and network‑related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end‑user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements
• 1–3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 10/11 environment
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Good troubleshooting and problem‑solving skills
• Strong communication and customer service skills
• Ability to work independently in an on‑site environment