IT Desktop Support

Axiom Technologies; Bellprat; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Axiom Technologies in Spain seeks a capable Desktop Support Technician to provide first- and second-line IT support, maintain workstations, and assist with onboarding.

You will work with Windows/macOS/Linux, Office 365, and basic networking concepts, handle tickets, support remote users, and collaborate with IT teams to ensure reliable service delivery.

Formación

• Bachelor's degree or equivalent in Computer Science/IT.
• 2+ years in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsabilidades

• Provide first- and second-level desktop, laptop, printer, and mobile device support.
• Respond to requests and incidents via ticketing system, phone, or in person.
• Install, upgrade, and maintain Windows/macOS/Linux OS and software.
• Troubleshoot hardware, software, and peripherals (monitors, keyboards, docking stations).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding from a tech perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with IT teams on escalations or project tasks.
• Follow security protocols and assist with antivirus, patching, and data protection.

Conocimientos

Windows OS

Office 365

Networking basics

Ticketing systems

Communication skills

Problem-solving

Educación

Bachelor's degree in Computer Science/IT or related field

Herramientas

ServiceNow

Zendesk

JIRA

Active Directory

Group Policy

SCCM

Intune

JAMF

Descripción del empleo

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
2+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Job Features

Job Category

Technical

Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them? *