Inbound Cruises Sales Pro - Convert Interest to Bookings

MSC Cruises; Valencia; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

International sales environment

Job summary

MSC Cruises in Valencia is seeking an Inbound Sales Representative to convert interested inquiries into confirmed bookings. You will handle calls, understand customer needs, and recommend the right cruise, itinerary and cabin, while driving revenue through upselling and follow-ups.

Join a high-performance international sales environment and develop your career within a premium travel brand. Morning/afternoon shifts with some weekend flexibility in Valencia.

Qualifications

• Experience in sales, consultative selling or commercial roles.
• Strong communication and negotiation skills.
• Ability to handle objections and guide customers toward a decision.
• Experience in travel, tourism, hospitality, or retail is a plus.
• Spanish native level; other languages are a strong advantage.

Responsibilities

• Handle inbound sales enquiries via phone.
• Understand customer needs and recommend the right cruise, itinerary and cabin.
• Manage objections and confidently close sales.
• Drive conversion, revenue and upselling.
• Follow up with customers and develop repeat business.
• Maintain accurate CRM and sales pipeline.
• Own your individual sales performance and build earnings through performance.

Skills

Inbound sales

Consultative selling

Upselling

Objection handling

CRM proficiency

Tools

CRM

Job description

MSC Cruises in Valencia is seeking an Inbound Sales Representative to convert interested inquiries into confirmed bookings. You will handle calls, understand customer needs, and recommend the right cruise, itinerary and cabin, while driving revenue through upselling and follow-ups.

Join a high-performance international sales environment and develop your career within a premium travel brand. Morning/afternoon shifts with some weekend flexibility in Valencia.