Inbound Sales Team Leader — Lead, Coach & Drive Revenue

MSC Cruises; Valencia; Sur place; EUR 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Performance-based incentive

International sales environment

Résumé du poste

MSC Cruises Valencia is seeking a Sales Team Leader to coach and develop a high-performing, cross-cultural team of Sales Agents in a fast-paced, international sales environment. You will lead daily coaching, monitor KPIs across sales, conversion, upselling and revenue, drive performance, manage real-time operations and handle escalations, while ensuring exceptional customer experiences.

Native-level French is required; additional languages are a plus, and candidates must have full right to work

Qualifications

• 4 years of sales experience in a target-driven environment.
• Prior team leadership is a plus, but strong leadership potential is essential.
• Proven track record of achieving sales targets and KPIs.
• Experience in travel, tourism, hospitality, OTA, cruise, or complex-product sales is advantageous.
• Native-level French; additional languages are a plus.
• Full right to work in Spain.

Responsabilités

• Lead, coach and motivate Sales Agents through daily feedback and performance support.
• Monitor team performance across sales, conversion, upselling, revenue, productivity, CSAT and quality KPIs.
• Provide real-time coaching on consultative selling, objection handling and closing techniques.
• Support agents with complex customer situations and high-value bookings.
• Identify performance gaps and implement actions to improve sales results and individual performance.
• Manage real-time team operations, including breaks and intra-shift adjustments.
• Handle customer escalations and collaborate with Regional Management, Quality and WFM teams.

Connaissances

Sales leadership

Coaching & feedback

Performance monitoring

Communication

Multilingual (French)

Description du poste

MSC Cruises Valencia is seeking a Sales Team Leader to coach and develop a high-performing, cross-cultural team of Sales Agents in a fast-paced, international sales environment. You will lead daily coaching, monitor KPIs across sales, conversion, upselling and revenue, drive performance, manage real-time operations and handle escalations, while ensuring exceptional customer experiences.

Native-level French is required; additional languages are a plus, and candidates must have full right to work