Inbound Sales Representative, Italy

MSC Cruises; Valencia; On-site; EUR 24,000 - 42,000; Full time

Benefits offered by this job

Fixed salary

Performance-based incentive

Career development

Premium travel product

Job summary

MSC Cruises in Valencia is hiring an Inbound Sales Representative to convert customer interest into confirmed bookings. You’ll combine consultative selling with product expertise to deliver exceptional service and drive revenue.

Join a high-performance international sales environment and develop your career within MSC Cruises while working rotating shifts in Valencia, Spain.

Qualifications

• Experience in sales, consultative selling or commercial roles.
• Commercial mindset and target orientation.
• Confidence in handling objections and guiding customers towards a decision.
• Experience in travel, tourism, hospitality, retail.
• Italian fluent level is required; additional languages are a strong advantage.
• Full right of work in Spain.

Responsibilities

• Handle in-bound sales enquiries via phone.
• Understand customer needs and recommend the right cruise, itinerary and cabin.
• Manage objections and confidently close sales.
• Drive conversion, revenue and upselling.
• Follow up with customers and develop repeat business.
• Maintain accurate CRM and sales pipeline.
• Own your individual sales performance and build your earnings through performance.

Skills

Sales experience

Consultative selling

CRM experience

Italian language

Tools

CRM software

Job description

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

Where passion meets opportunity

The best of your adventures is the one you have yet to sail.

Join MSC Cruises' Excellence Hub in Valencia and turn customer interest into unforgettable journeys.

As an Inbound Sales Representative, you'll speak with customers who have already shown interest in MSC Cruises. Your role is to understand their needs, provide expert advice and turn that interest into confirmed bookings.

This is a sales role, you’ll combine consultative selling, product expertise and commercial skills to deliver an exceptional customer experience while driving conversion and revenue.

Your Impact

• Handle in-bound sales enquiries via phone.
• Understand customer needs and recommend the right cruise, itinerary and cabin.
• Manage objections and confidently close sales.
• Drive conversion, revenue and upselling.
• Follow up with customers and develop repeat business.
• Maintain accurate CRM and sales pipeline.
• Own your individual sales performance and build your earnings through performance.

Your Journey so far

• Experience in sales, consultative selling or commercial roles.
• Commercial mindset and target orientation.
• Confidence in handling objections and guiding customers towards a decision.
• Experience in travel, tourism, hospitality, retail.
• Italian Fluent level is required; additional languages are a strong advantage.
• Full right o work in Spain

What we offer

• Competitive fixed salary + performance-based incentive with strong earning potential.
• A high-performance international sales environment.
• The opportunity to develop your career within MSC Cruises.
• Become an expert in a premium travel product and help customers create unforgettable experiences.
• Working Hours: Rotating shifts, including morning and afternoon shifts, with flexibility to work some weekends. Location: Valencia, Spain

Ready to turn customer interest into unforgettable journeys?

Join our MSC Excellence Hub in Valencia

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!