Inbound Sales Representative, Spain

MSC Cruises; Valencia; Presencial; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance-based incentives

International sales environment

Descripción de la vacante

MSC Cruises in Valencia is seeking an Inbound Sales Representative to convert interested inquiries into confirmed bookings. You will handle calls, understand customer needs, and recommend the right cruise, itinerary and cabin, while driving revenue through upselling and follow-ups.

Join a high-performance international sales environment and develop your career within a premium travel brand. Morning/afternoon shifts with some weekend flexibility in Valencia.

Formación

• Experience in sales, consultative selling or commercial roles.
• Strong communication and negotiation skills.
• Ability to handle objections and guide customers toward a decision.
• Experience in travel, tourism, hospitality, or retail is a plus.
• Spanish native level; other languages are a strong advantage.

Responsabilidades

• Handle inbound sales enquiries via phone.
• Understand customer needs and recommend the right cruise, itinerary and cabin.
• Manage objections and confidently close sales.
• Drive conversion, revenue and upselling.
• Follow up with customers and develop repeat business.
• Maintain accurate CRM and sales pipeline.
• Own your individual sales performance and build earnings through performance.

Conocimientos

Inbound sales

Consultative selling

Upselling

Objection handling

CRM proficiency

Herramientas

CRM

Descripción del empleo

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

Join MSC Cruises' Excellence Hub in Valencia and turn customer interest into unforgettable journeys.

As an Inbound Sales Representative, you'll speak with customers who have already shown interest in MSC Cruises. Your role is to understand their needs, provide expert advice and turn that interest into confirmed bookings.

This is a sales role, you’ll combine consultative selling, product expertise and commercial skills to deliver an exceptional customer experience while driving conversion and revenue.

Your Impact

• Handle in-bound sales enquiries via phone.
• Understand customer needs and recommend the right cruise, itinerary and cabin.
• Manage objections and confidently close sales.
• Drive conversion, revenue and upselling.
• Follow up with customers and develop repeat business.
• Maintain accurate CRM and sales pipeline.
• Own your individual sales performance and build your earnings through performance.

Your Journey so far

• Experience in sales, consultative selling or commercial roles.
• Commercial mindset and target orientation.
• Confidence in handling objections and guiding customers towards a decision.
• Experience in travel, tourism, hospitality, retail.
• Spanish native level is required; additional languages are a strong advantage.
• Full right to work in Spain

Wha we offer

• Competitive fixed salary + performance-based incentive with strong earning potential.
• A high-performance international sales environment.
• The opportunity to develop your career within MSC Cruises.
• Become an expert in a premium travel product and help customers create unforgettable experiences.

Working Hours: Rotating shifts, including morning and afternoon shifts, with flexibility to work some weekends.

Location: Valencia, Spain

Ready to turn customer interest into unforgettable journeys?

Join our MSC Excellence Hub in Valencia

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await.