Inbound Sales Representative, UK

MSC Cruises; Valencia; Presencial; EUR 22.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance-based incentive

International sales environment

Career development

Descripción de la vacante

MSC Cruises in Valencia is seeking an Inbound Sales Representative to turn customer interest into confirmed bookings. You will speak with customers who have shown interest, understand their needs, and provide expert advice on cruises, itineraries and cabins.

This role emphasizes consultative selling, product knowledge and delivering a premium customer experience while driving revenue. Working hours are rotating, including mornings and some weekends, in Valencia, Spain.

Formación

• Experience in sales, consultative selling or commercial roles.
• Commercial mindset and target orientation.
• Confidence in handling objections and guiding customers toward a decision.
• Experience in travel, tourism, hospitality, retail.
• English native level is required; additional languages are a strong advantage.
• Full right to work in Spain.

Responsabilidades

• Handle inbound sales enquiries via phone.
• Understand customer needs and recommend the right cruise, itinerary and cabin.
• Manage objections and confidently close sales.
• Drive conversion, revenue and upselling.
• Follow up with customers and develop repeat business.
• Maintain accurate CRM and sales pipeline.
• Own your individual sales performance and earnings through performance.

Conocimientos

Inbound sales

CRM

Upselling

Customer consultation

Herramientas

CRM software

Descripción del empleo

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

Where passion meets opportunity

The best of your adventures is the one you have yet to sail.

Join MSC Cruises' Excellence Hub in Valencia and turn customer interest into unforgettable journeys.

As an Inbound Sales Representative, you'll speak with customers who have already shown interest in MSC Cruises. Your role is to understand their needs, provide expert advice and turn that interest into confirmed bookings.

This is a sales role, you’ll combine consultative selling, product expertise and commercial skills to deliver an exceptional customer experience while driving conversion and revenue.

Your Impact

• Handle in-bound sales enquiries via phone.
• Understand customer needs and recommend the right cruise, itinerary and cabin.
• Manage objections and confidently close sales.
• Drive conversion, revenue and upselling.
• Follow up with customers and develop repeat business.
• Maintain accurate CRM and sales pipeline.
• Own your individual sales performance and build your earnings through performance.

Your Journey so far

• Experience in sales, consultative selling or commercial roles.
• Commercial mindset and target orientation.
• Confidence in handling objections and guiding customers towards a decision.
• Experience in travel, tourism, hospitality, retail.
• English native level is required; additional languages are a strong advantage.
• Full right to work in Spain

Wha we offer

• Competitive fixed salary + performance-based incentive with strong earning potential.
• A high-performance international sales environment.
• The opportunity to develop your career within MSC Cruises.
• Become an expert in a premium travel product and help customers create unforgettable experiences.

Working Hours: Rotating shifts, including morning and afternoon shifts, with flexibility to work some weekends.

Location: Valencia, Spain

Ready to turn customer interest into unforgettable journeys?

Join our MSC Excellence Hub in Valencia

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Your journey starts here!