Remote Support Engineer - (English speaking) - Hybrid - High Tech - HD01

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Hybrid; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Private medical insurance

Restaurant card

Full paid training

Career development programs

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. is seeking a Remote Support Engineer (English speaking) to work in a hybrid role in Barcelona. You will provide expert support for industrial 3D printers, remotely troubleshoot issues, and coordinate onsite dispatches as needed.

The role requires strong English and a technical background. The position offers a full-time contract in a dynamic, global company with opportunities for training and career development.

Qualifications

• Bachelor’s degree in Science/Engineering or equivalent.
• Strong English communication skills and technical background.
• Experience in customer-facing roles is a plus.

Responsibilities

• Provide expert support on industrial 3D printers.
• Remotely resolve hardware and/or software issues for customers.
• Trigger onsite interaction (parts and/or FSE dispatch) when issue cannot be fixed remotely.
• Keep customers informed of case status and document history.
• Assist Care Center Agents and customers on product features and compatibility.

Skills

English proficiency

Technical background

Team collaboration

Education

Bachelor’s degree in Science/Engineering

Tools

CRM software

KMS (Knowledge Mgmt System)

Job description

Job Title: Remote Support Engineer - (English speaking) - Hybrid - High Tech - HD01 Job Description Experience the Power of a Game-Changing Career Are you ready to join an innovative and fast-growing team? We are a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most well-known companies — the ones you use every day — helping them transform their businesses through cutting-edge technology and integrated solutions. If you’re looking to grow, learn, and be inspired, this is your opportunity. As a Remote Support Engineer based on-site in Barcelona, you’ll become part of a dynamic team of game-changers shaping the future of global brands.

Career Growth and Personal Development

We believe in unlocking your potential. You’ll benefit from comprehensive training, access to the latest technologies, and ongoing support to help you succeed and grow. Along the way, you’ll build meaningful connections — even “friends for life.”

What You’ll Do

At the core of everything we do is a commitment to people — our clients, their customers, our teams, our communities, and our planet.

• Provide expert support on industrial 3D printers
• Remotely resolve hardware and/or software technical issues and application problems for our customers
• Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely
• Keep customers informed of the status of their case
• Document case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting
• Contribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization
• Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement
• Assist Field Service Engineers during onsite troubleshooting in case of need

Concentrix is a great match if you:

• A native or proficient level of English
• Strong technical background with bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent
• Can work collaboratively in an ethnically, linguistically, and culturally diverse environment
• Excellent organizational skills; able to prioritize work in accordance

It will be a plus if you have:

• Experience in a customer facing role (onsite support, remote support or similar)
• Experience in Graphics Arts products and related technologies
• Ability to follow and read electrical / electronic diagrams
• Experience in Additive Manufacturing technology, 3D Modeling Software
• Magics (Materialize) and NetFabb (Autodesk) and/or 3D printing workflows

We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full time 39 hours/week permanent contract
• Shift schedule: Monday to Friday 12:00 to 21:00
• Salary package: base salary of 20,000 euros gross/year + up to 4,000 euros gross/year in bonus, private medical insurance, restaurant card
• Great office location in Barcelona, with hybrid work model
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Experience the Best Version of You At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

R1768101 Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: English (Required), French, German Time Type: Full time