Hybrid Public Sector Client Success Specialist

SoftwareONE Deutschland GmbH; Madrid; Hybrid; EUR 38,000 - 60,000; Full time

Benefits offered by this job

Hybrid working model

Career development

Public sector focus

Exposure to government projects

Learning & training

Job summary

SoftwareOne Deutschland GmbH in Madrid seeks a Public Sector Customer Success Manager to manage procurement lifecycles for government clients. You will coordinate tenders, prepare quotations and proposals, and ensure compliant documentation, working with sales, procurement teams, and partners to deliver superior customer experiences.

You will collaborate with Business Development, procurement, and internal teams to drive account development in a hybrid work environment, with Spanish and English

Qualifications

• Fluency in Spanish and English.
• Valid authorization to work in Spain.
• Strong organisational and administrative skills with attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while meeting deadlines.
• Experience preparing quotations, proposals, contracts, or procurement-related documentation.

Responsibilities

• Build and maintain strong relationships with public sector customers, procurement contacts, partners, and internal teams.
• Prepare accurate quotations, proposals, and supporting documentation for public sector opportunities.
• Coordinate documentation for tenders, framework agreements, and public procurement processes, ensuring compliance with requirements.
• Partner with Business Development Managers to support account development and public sector sales initiatives.
• Maintain accurate customer records, contractual documentation, and procurement-related information.
• Support order processing and respond proactively to customer and partner requests.
• Monitor procurement timelines, documentation requirements, and key submission deadlines.
• Contribute to RFI, RFP, and public tender responses while continuously developing knowledge of procurement practices, licensing programmes, and technology solutions.

Skills

Fluency in Spanish and English

Organisational & administrative skills

Communication skills

Deadline-driven

Quotation & proposal experience

Tools

CRM platforms

Licensing environments

Job description

SoftwareOne Deutschland GmbH in Madrid seeks a Public Sector Customer Success Manager to manage procurement lifecycles for government clients. You will coordinate tenders, prepare quotations and proposals, and ensure compliant documentation, working with sales, procurement teams, and partners to deliver superior customer experiences.

You will collaborate with Business Development, procurement, and internal teams to drive account development in a hybrid work environment, with Spanish and English