Hybrid Onboarding & Customer Success Lead (SaaS)

Signaturit; Barcelona; Híbrido; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hybrid work

Intensive Fridays

Health insurance for you and 50% for a

Flexible benefits (Coverflex)

Descripción de la vacante

Signaturit is seeking an OnBoarding & Customer Success Manager to drive onboarding and ongoing success for customers in a fast-evolving SaaS environment. You will lead multi-disciplinary projects, align internal teams, and monitor adoption and retention to ensure long-term value realization.

You will coordinate with Sales, Product, Development and Support, translate feedback into product improvements, and provide regular results to stakeholders while building long-term customer relationships

Formación

• Minimum 2–3 years in project management, process management, or customer success in SaaS or consulting.
• Bachelor in Business Administration (minimum).
• Fluent in Spanish and English; French a plus.

Responsabilidades

• Lead the onboarding and ongoing customer success for Signaturit Group.
• Coordinate with Sales, Product, Development, and Support to meet milestones.
• Monitor adoption, retention and success metrics to support growth.
• Provide regular status updates and data-driven recommendations to stakeholders.
• Identify upsell opportunities and support retention to reduce churn.

Conocimientos

Project management

Customer success

Team leadership

Agile

Data-driven reporting

CRM platforms

Spanish & English fluency

Educación

Bachelor in Business Administration

Herramientas

CRM platforms

Data visualization software

Process visualization software

Descripción del empleo

Signaturit is seeking an OnBoarding & Customer Success Manager to drive onboarding and ongoing success for customers in a fast-evolving SaaS environment. You will lead multi-disciplinary projects, align internal teams, and monitor adoption and retention to ensure long-term value realization.

You will coordinate with Sales, Product, Development and Support, translate feedback into product improvements, and provide regular results to stakeholders while building long-term customer relationships