Strategic Customer Success Manager, SaaS Growth

Storyly; Barcelona; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Storyly is seeking a Customer Success Manager to oversee post-sale relationships for a portfolio of ecommerce, fintech and retail clients. You’ll lead onboarding, monitor health, drive renewals, and identify expansion opportunities while collaborating with Product, Engineering, and Support.

You’ll work with global brands, analyze adoption data, deliver value through Storyly widgets and AI-powered Flows, and travel ~10% to visit customers and events as needed.

Formación

• 3+ years in a customer-facing Customer Success or Account Management role at a B2B SaaS company.
• Experience managing mid-market or enterprise accounts, ideally in ecommerce, retail, fintech, betting or mobile-first products.
• Comfortable reading usage and analytics data to diagnose adoption gaps, not just report on them.
• Strong written and verbal communication in English & Hebrew.
• Track record of working cross-functionally with Product and Engineering to close customer issues.
• Willing to travel around 10% to customer offices and events.

Responsabilidades

• Own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech and betting companies from onboarding through renewal and expansion.
• Lead onboarding calls and dashboard workshops to get new customers to first value fast.
• Monitor account health and usage data to catch churn risk early, and act on it before it escalates.
• Build content and engagement strategies tied to each customer's goals, using Storyly's widgets, placements, and AI-powered Flows.
• Run regular business reviews that connect product usage to measurable outcomes — conversion, retention, AOV.
• Own renewals and identify expansion opportunities, negotiating commercial terms directly rather than just relaying them.
• Partner with Product, Engineering, and Support to resolve technical issues and represent customer feedback in the roadmap.
• Turn strong customer outcomes into case studies, references, and reviews.
• Represent Storyly at local relevant events, visit customers when necessary or beneficial to do so.

Conocimientos

Customer success

Account management

Renewals

Upsell

Negotiation

Cross-functional collaboration

Data analysis

Communication

Herramientas

Salesforce

Custify

Descripción del empleo

Storyly is seeking a Customer Success Manager to oversee post-sale relationships for a portfolio of ecommerce, fintech and retail clients. You’ll lead onboarding, monitor health, drive renewals, and identify expansion opportunities while collaborating with Product, Engineering, and Support.

You’ll work with global brands, analyze adoption data, deliver value through Storyly widgets and AI-powered Flows, and travel ~10% to visit customers and events as needed.