Strategic Onboarding & Renewal Specialist

European SaaS Benchmark; Madrid; Híbrido; EUR 42.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onboarding program

Hybrid office policy

Annual leave 22 days

Sabbatical after 3 years

Stock options

Private health insurance

Free books

Descripción de la vacante

Malt is seeking a Customer Onboarding & Success Specialist to ensure smooth delivery of client projects from initiation to renewal. You will manage critical processes, validate quotes and timesheets, and ensure PO upload for invoicing while serving as the primary external and internal contact for clients.

You will drive renewals, educate clients through platform demos, and collaborate with Account Managers and Product teams to scale operations with automated solutions.

Formación

• Experience in customer experience management, operations, or account management with strong business acumen.
• Ability to manage client operations, renewals and contracts with precision.
• Comfortable collaborating with multiple internal stakeholders and clients.

Responsabilidades

• Manage client operations: validate quotes and timesheets for non-autonomous clients and ensure PO upload for invoicing.
• Drive project renewals and support business continuity by anticipating ending projects.
• Serve as the go-to contact for client requests and resolve issues with internal stakeholders.
• Be the expert on contracts, SLAs, penalties and PO processes to ensure correct application of terms.
• Pitch platform benefits, conduct demos, and educate clients on managing operations independently.
• Partner with Account Managers and act as SME on renewals and PO management.
• Identify pain points and work with Business Operations and Product teams to deploy automation.

Conocimientos

Customer Experience Management

Operations

Account Management

Stakeholder Management

Herramientas

Advanced GSheet

Notion

Looker

AI tools

Descripción del empleo

Malt is seeking a Customer Onboarding & Success Specialist to ensure smooth delivery of client projects from initiation to renewal. You will manage critical processes, validate quotes and timesheets, and ensure PO upload for invoicing while serving as the primary external and internal contact for clients.

You will drive renewals, educate clients through platform demos, and collaborate with Account Managers and Product teams to scale operations with automated solutions.