Onboarding & Customer Success Manager - Barcelona

Signaturit; Barcelona; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Flexible hybrid work

Intensive Fridays

Health insurance for you and 50% for a

Flexible benefits (Coverflex)

Job summary

Signaturit is seeking an OnBoarding & Customer Success Manager to drive onboarding and ongoing success for customers in a fast-evolving SaaS environment. You will lead multi-disciplinary projects, align internal teams, and monitor adoption and retention to ensure long-term value realization.

You will coordinate with Sales, Product, Development and Support, translate feedback into product improvements, and provide regular results to stakeholders while building long-term customer relationships

Qualifications

• Minimum 2–3 years in project management, process management, or customer success in SaaS or consulting.
• Bachelor in Business Administration (minimum).
• Fluent in Spanish and English; French a plus.

Responsibilities

• Lead the onboarding and ongoing customer success for Signaturit Group.
• Coordinate with Sales, Product, Development, and Support to meet milestones.
• Monitor adoption, retention and success metrics to support growth.
• Provide regular status updates and data-driven recommendations to stakeholders.
• Identify upsell opportunities and support retention to reduce churn.

Skills

Project management

Customer success

Team leadership

Agile

Data-driven reporting

CRM platforms

Spanish & English fluency

Education

Bachelor in Business Administration

Tools

CRM platforms

Data visualization software

Process visualization software

Job description

In this role you drive onboarding and ongoing customer success for Signaturit Group, ensuring smooth integration and long-term value realization. You will manage multi-disciplinary projects, align internal teams, and monitor adoption and retention to support growth. You’ll act as the customer advocate, translating feedback into product improvements while tracking success metrics. This position offers the chance to shape scalable onboarding and drive cross-functional impact in a fast-evolving SaaS environment.

• Flexible hybrid work
• Intensive workday on Fridays (all year long)
• Health Insurance for you and 50% on each kid
• Flexible benefits (Coverflex)
• Lead the implementation of company solutions for new customers, ensuring successful onboarding
• Analyze and optimize onboarding projects from functional and technical perspectives
• Coordinate with Sales, Product, Development, and Support to meet milestones
• Identify and mitigate risks during project execution
• Provide regular status updates and results to stakeholders
• Build and maintain long-term customer relationships post-onboarding
• Monitor product engagement and share best practices to improve adoption
• Track success metrics and offer data-driven recommendations
• Identify upsell opportunities and support retention to reduce churn
• 2-3 years in project management, process management, or customer success in SaaS or consulting
• Bachelor in Business Administration (minimum) (degree could be extended by certifications in Agile/Lean)
• Fluent in Spanish and English; French a plus
• Experience with CRM/analytics platforms; familiarity with data-driven reporting
• Team leadership
• Customer-centric mindset
• Agile, Scrum
• Process management and visualization software

OnBoarding & Customer Success Manager - barcelona barcelona, catalunya, es