Hybrid German/English Customer Support & Lead Qualifier

Teleperformance SE; Barcelona; Hybride; EUR 10 000 - 13 000; Temps partiel

Avantages offerts par ce poste

Part-time hybrid position in Barcelona

Referral program

Relocation package support

Private health insurance

Career growth opportunities

Contests & culture

World Trade Center Barcelona location

Diversity & Inclusion

Résumé du poste

Teleperformance Spain in Barcelona seeks a part-time hybrid agent to act as the first point of contact for Google customers, qualifying leads for new Google Ads campaigns and directing inquiries efficiently. You will strive to meet KPIs while upholding policy standards and delivering exceptional service.

The role emphasizes German and English language proficiency, strong communication, organization, and teamwork in a dynamic digital marketing environment.

Qualifications

• German language at C2 level and English at C2 level.
• Customer-focused with friendly and helpful demeanor.
• Excellent verbal and written communication.

Responsabilités

• Serve as the first point of contact for Google customers and route inquiries to the appropriate department.
• Meet or exceed defined KPIs while maintaining high quality customer service.
• Ensure activities comply with company policies and procedures.

Connaissances

German language (C2)

English language (C2)

Customer focus

Great communication

Organized

Detail-oriented

Team player

Description du poste

Teleperformance Spain in Barcelona seeks a part-time hybrid agent to act as the first point of contact for Google customers, qualifying leads for new Google Ads campaigns and directing inquiries efficiently. You will strive to meet KPIs while upholding policy standards and delivering exceptional service.

The role emphasizes German and English language proficiency, strong communication, organization, and teamwork in a dynamic digital marketing environment.