Bilingual Customer Support Rep – German/English (Hybrid Barcelona)

Teleperformance Spain; Barcelona; Hybride; EUR 10 000 - 13 000; Temps partiel

Avantages offerts par ce poste

Part-time hybrid position

Competitive salary

Relocation package support

Private Health Insurance

Career growth opportunities

Bi-weekly / monthly / quarterly Contes

World Trade Center, Barcelona office

Referral program up to €2,000

Résumé du poste

Teleperformance Spain in Barcelona is seeking a personable contact center professional to support Google customers on a digital marketing ads project. You will blend active listening with solution routing to qualify leads and assist with campaigns across languages, contributing to a fast-growing digital team.

You will operate as a customer-centric agent, handling inquiries, maintaining high service standards, and adhering to internal policies while working within a hybrid, part-time schedule in

Qualifications

• Language skills at C2 level for German and English.
• Strong customer-facing communication abilities and a proactive attitude.
• Excellent organizational skills and ability to multi-task.
• Detail-oriented and accuracy-focused.
• Team player contributing to a positive work environment.

Responsabilités

• Serve as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency.
• Meet or exceed defined KPIs while maintaining a high standard of customer service.
• Ensure all activities are performed in compliance with company policies and procedures.
• Operate with a high level of accuracy and compliance, upholding our company's standards and procedures in all interactions.

Connaissances

German C2

English C2

Formation

Associate Degree

Description du poste

Teleperformance Spain in Barcelona is seeking a personable contact center professional to support Google customers on a digital marketing ads project. You will blend active listening with solution routing to qualify leads and assist with campaigns across languages, contributing to a fast-growing digital team.

You will operate as a customer-centric agent, handling inquiries, maintaining high service standards, and adhering to internal policies while working within a hybrid, part-time schedule in