Bilingual Customer Support Specialist – Google Ads (Hybrid, Barcelona)

Teleperformance Spain; Barcelona; Hybrid; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Relocation package

Private health insurance

Career growth opportunities

Office at World Trade Center Barcelona

Bi-weekly/monthly/quarterly contests

Job summary

Teleperformance Spain in Barcelona is seeking an entry-level specialist to act as the first point of contact for Google Ads-related inquiries. You will listen actively, route solutions, and qualify leads for new campaigns while maintaining high customer service standards.

The role requires C2 French and C1 English, with full-time hybrid work based in Barcelona. You will collaborate with multiple teams in a fast-growing digital marketing environment.

Qualifications

• Customer-focused with a friendly and helpful demeanor.
• Excellent verbal and written communication skills.
• Organized and comfortable multitasking.
• Detail-oriented with a methodical approach to tasks.
• Team player who contributes to a positive work environment.

Responsibilities

• Serve as the first point of contact, directing inquiries to the correct department with accuracy.
• Meet defined KPIs while delivering high-quality customer service.
• Ensure all activities comply with company policies and procedures.
• Operate with accuracy and uphold company standards in all interactions.

Skills

Customer focus

Multitasking

Strong communication

Team player

Organized

Detail oriented

Education

High School or equivalent

Job description

Teleperformance Spain in Barcelona is seeking an entry-level specialist to act as the first point of contact for Google Ads-related inquiries. You will listen actively, route solutions, and qualify leads for new campaigns while maintaining high customer service standards.

The role requires C2 French and C1 English, with full-time hybrid work based in Barcelona. You will collaborate with multiple teams in a fast-growing digital marketing environment.