Bilingual Customer Advocate – German/English (Hybrid, BCN)

Teleperformance; Barcelona; Hybrid; EUR 10,000 - 13,000; Part time

Benefits offered by this job

Relocation package

Private health insurance

Career growth opportunities

World Trade Center, Barcelona location

Job summary

Teleperformance Spain in Barcelona is seeking a customer-focused professional to act as the first point of contact for Google customers on a digital marketing ads project. You will route inquiries, qualify leads, and support campaign initiatives, while hitting KPIs in a dynamic team setting.

The role requires German and English at C2 level, strong communication, organization, and attention to detail. It offers a hybrid, part-time schedule with a relocation and growth-friendly environment at the

Qualifications

• Customer-focused with a genuinely friendly and helpful demeanor.
• Excellent communication skills, both verbal and written.
• Highly organized, able to manage multiple tasks effectively.
• Detail-oriented and committed to accuracy.
• Team player eager to contribute to a positive work environment.

Responsibilities

• Serve as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency.
• Meet or exceed defined KPIs while maintaining a high standard of customer service.
• Ensure all activities are performed in compliance with company policies and procedures.
• Operate with a high level of accuracy and uphold the company’s standards in all interactions.

Skills

Customer focus

Excellent communicator

Highly organized

Detail-oriented

Team player

Job description

Teleperformance Spain in Barcelona is seeking a customer-focused professional to act as the first point of contact for Google customers on a digital marketing ads project. You will route inquiries, qualify leads, and support campaign initiatives, while hitting KPIs in a dynamic team setting.

The role requires German and English at C2 level, strong communication, organization, and attention to detail. It offers a hybrid, part-time schedule with a relocation and growth-friendly environment at the