Hybrid Enterprise CSM — Growth & Retention

Semperis

España

Hybrid

EUR 66.000 - 93.000

Vollzeit

Vor 2 Tagen

Sei unter den ersten Bewerbenden

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Zusammenfassung

Semperis, a cybersecurity leader, is seeking an Enterprise Customer Success Manager to lead strategic accounts in the EMEA region from Spain. You will drive adoption, renewal, and expansion while partnering with Sales, Technical Delivery, and Product teams to ensure recurring value for enterprise customers.

You will build scalable success plans, monitor health metrics, and coach customers through onboarding and upgrades.

Qualifikationen

Hands-on product enablement experience with a security product vendor, including health checks and tuning rules.
Understanding of security concepts (NIST IR, MITRE ATT&CK) and workflows, AD/Entra vulnerabilities.
Strong knowledge of cyber security domains: network security, EDR/XDR, cloud security, IAM, SIEM, zero-trust, threat intel.

Aufgaben

Design a success plan for a Book of Business of strategic customers throughout their lifecycle, including onboarding, upsell, cross-sell, and renewal.
Measure and report on customer health, satisfaction, retention, and growth targets; act on insights.
Gather customer feedback for Product Development and collaborate on new features.
Lead training sessions to ensure the product is used effectively and delivers impact.
Maintain accurate customer records to enable personalized interactions across Semperis teams.
Develop and execute ongoing customer development programs (health checks, upgrades, workshops).
Identify potential customer references and assist with case studies.

Kenntnisse

Security product enablement

NIST MITRE frameworks

Active Directory / Entra ID

Cloud security

SIEM / EDR

Jobbeschreibung