Senior Customer Success Manager - SaaS Growth & Retention

App Samurai

España

On-site

EUR 70,000 - 90,000

Full time

5 days ago

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Job summary

Storyly in Spain is seeking a Customer Success Manager to nurture relationships with global ecommerce and fintech brands, ensuring they extract maximum value from Storyly features. You will analyze usage data, tailor content strategies, and present insights to drive adoption and satisfaction.

You will lead onboarding, conduct business reviews, renewals, and expansions, while collaborating with Product and Engineering.

Qualifications

3+ years in a customer-facing role at a B2B SaaS company
Proven ownership of renewals and upsell with measurable results
Experience managing mid-market or enterprise accounts in ecommerce, retail, fintech
Fluent written and verbal English; Hebrew language skills highly valued

Responsibilities

Own end-to-end post-sale relationship for a portfolio of ecommerce, fintech and betting clients
Lead onboarding calls and dashboard workshops to get new customers to first value fast
Monitor adoption data to catch churn risk early and act before it escalates
Build content and engagement strategies using Storyly widgets, placements, and AI-powered Flows
Run regular business reviews linking product usage to outcomes like conversion and retention
Own renewals and identify expansion opportunities, negotiating commercial terms
Partner with Product, Engineering, and Support to resolve technical issues and represent customer feedback
Turn strong customer outcomes into case studies, references, and reviews
Represent Storyly at local events and visit customers when beneficial to do so