AI-Driven CSM for Mid-Market (Remote, Spain)

Jobgether SRL; España; Remote; EUR 71,000 - 80,000; Full time

Benefits offered by this job

Remote-work stipend

Wellness stipend

Professional development budget

Unlimited PTO

Global distributed environment

Job summary

Jobgether SRL in Spain seeks a Customer Success Manager for a remote, distributed team. You will manage a portfolio of 40–60 Mid-Market customers across the lifecycle, acting as their strategic advisor and translating goals into measurable outcomes.

The role blends onboarding, health management, retention, and expansion, with collaboration across Account Management, Technical Support, Product, Solutions, and Engineering.

Qualifications

• 2+ years of experience as a Customer Success Manager working with technical products in a SaaS environment.
• Experience communicating with software developers and engaging with customers on technical topics.
• Strong customer-centric mindset, with the ability to form clear opinions and provide strategic, consultative advice.
• Demonstrated ability to understand the business context behind customer requests and identify underlying needs rather than simply addressing surface-level issues.
• Strong organizational and prioritization skills, with the ability to manage multiple customers and competing priorities effectively.
• Comfort working in ambiguous or complex situations, combining business understanding, technical curiosity, and creativity to solve customer challenges.
• Strong communication, relationship-building, influencing, and problem-solving skills.
• Fluency in French, Russian, and/or Spanish is highly valued.
• Experience with lifecycle messaging is considered a plus.
• Comfortable using AI tools to improve productivity, customer outcomes, and ways of working.
• Ability to work remotely and collaborate effectively across distributed, cross-functional teams.

Responsibilities

• Manage a dedicated portfolio of approximately 40-60 Mid-Market customers, serving as their strategic partner throughout the customer lifecycle.
• Lead customer onboarding, including kickoffs, milestone reviews, and guidance toward the first measurable outcomes.
• Develop a strong understanding of customer objectives and translate them into measurable, mutually agreed success plans.
• Provide proactive and consultative guidance through strategic touchpoints and value-focused conversations.
• Monitor customer health and adoption trends, identifying risks early and taking action to address potential blockers.
• Partner with Account Management on retention and expansion opportunities while coordinating with Technical Support, Product, Solutions, and Engineering when additional expertise is required.
• Own customer escalations from identification through resolution, maintaining clear communication and customer confidence throughout the process.
• Advocate for customer needs internally by sharing feedback and contributing to improvements in the product and overall customer experience.
• Encourage AI adoption across the customer portfolio by helping customers leverage AI-powered solutions and applying AI-native approaches to Customer Success.
• Contribute to the wider Customer Success organization by sharing best practices, improving playbooks, and participating in webinars and enablement initiatives.

Job description

Jobgether SRL in Spain seeks a Customer Success Manager for a remote, distributed team. You will manage a portfolio of 40–60 Mid-Market customers across the lifecycle, acting as their strategic advisor and translating goals into measurable outcomes.

The role blends onboarding, health management, retention, and expansion, with collaboration across Account Management, Technical Support, Product, Solutions, and Engineering.