Remote Strategic Endpoint Security Success Manager

SmartRecruiters, Inc.; Barcelona; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Technical Customer Success Manager for endpoint security in Barcelona. The role blends deep technical leadership with strategic advisory to ensure customers maximize the value of their security investments after onboarding.

You will onboard, guide adoption, lead executive reviews, and translate security challenges into business outcomes. Strong communication across levels is essential.

Qualifications

• 5+ years in Customer Success, Technical Account Management, Security Engineering, or related roles.
• Strong endpoint security knowledge and ability to translate security risks into business outcomes.
• Experience communicating with executives and technical teams.

Responsibilities

• Serve as post-sales technical advisor and partner for assigned customers.
• Develop relationships with security teams, IT leadership, and executive sponsors.
• Translate technical challenges into business-focused recommendations and outcomes.
• Drive adoption and engagement through strategic account planning.
• Lead customer success reviews and executive business reviews.
• Provide security guidance and enablement programs for customer teams.
• Collaborate with Support, Engineering, Product Management, and Sales to resolve issues.

Skills

Customer Success

Technical AM

Security Engineering

Professional Services

Cybersecurity

Tools

EDR/EPP platforms

Antivirus solutions

MDM/UEM

Job description

SmartRecruiters, Inc. is seeking a Technical Customer Success Manager for endpoint security in Barcelona. The role blends deep technical leadership with strategic advisory to ensure customers maximize the value of their security investments after onboarding.

You will onboard, guide adoption, lead executive reviews, and translate security challenges into business outcomes. Strong communication across levels is essential.