Hybrid Customer Office Coordinator – Accounts & Onboarding

CHEP ESPANA SA; Madrid; Hybrid; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Hybrid Working

Annual Bonus (5%)

Meal Vouchers

Medical Insurance

Life Assurance

Contributory Pension Scheme

Share Scheme

25 Paid Holidays

Job summary

CHEP ESPANA SA in Madrid is seeking a Coordinator, Customer Office to own administrative tasks for a regional portfolio within Pallecon Europe. You will support account management, master data, invoicing, and service requests with precision and proactive communication.

The role involves collaboration with Account Managers and customer-facing colleagues to ensure smooth processes, a focus on data accuracy, and timely responses in a hybrid remote setup in Spain.

Qualifications

• Bachelor’s Degree or equivalent supply chain / customer facing experience required.
• 3–5 years Customer Service, Supply Chain experience.
• Experience working with Salesforce and SAP.

Responsibilities

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to SLAs.
• Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed.
• Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience from order processing to issue resolution.
• Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
• Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
• Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
• Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
• Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.

Skills

solution-focused

build rapport

commercial sustainability

continuous process improvement

customer experience (CX)

customer support

data storytelling

empathy

experimentation

sales communications

taking ownership

teamwork

understand customers

Education

Bachelor’s Degree or equivalent in supply chain / customer facing

Tools

Salesforce

SAP

MS Office

Job description

CHEP ESPANA SA in Madrid is seeking a Coordinator, Customer Office to own administrative tasks for a regional portfolio within Pallecon Europe. You will support account management, master data, invoicing, and service requests with precision and proactive communication.

The role involves collaboration with Account Managers and customer-facing colleagues to ensure smooth processes, a focus on data accuracy, and timely responses in a hybrid remote setup in Spain.