Sustainable Accounts Manager — Hybrid Role

CHEP Espana SA; Madrid; Híbrido; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

CHEP Espana SA in Madrid or Barcelona is seeking a senior Account Manager to manage a portfolio of CHEP Fres customers, build trusted relationships, and drive revenue growth through strategic initiatives. You will act as the main contact for inquiries, lead tender negotiations, and collaborate with Sales, Operations and Category Management to optimize pricing and contracts.

You will monitor account performance, implement improvements, and lead sustainability-driven efforts with customers while

Formación

• University Degree (Business/Economic preferable).
• A minimum of 5 years experience in a customer facing, field-based role.
• Fluent in Spanish and English is expected.

Responsabilidades

• Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
• Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
• Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
• Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
• Monitor account performance through key metrics and customer feedback, implementing strategies to enhance customer experience and loyalty.
• Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
• Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
• Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

Conocimientos

Customer Focus

Analytical Skills

Networking

Relationship Building

Negotiation

Presentation Skills

Salesforce

Supply Chain Mapping

Educación

University degree in Business or Economics

Herramientas

Salesforce

MS Office

Descripción del empleo

CHEP Espana SA in Madrid or Barcelona is seeking a senior Account Manager to manage a portfolio of CHEP Fres customers, build trusted relationships, and drive revenue growth through strategic initiatives. You will act as the main contact for inquiries, lead tender negotiations, and collaborate with Sales, Operations and Category Management to optimize pricing and contracts.

You will monitor account performance, implement improvements, and lead sustainability-driven efforts with customers while