Customer Office Coordinator: Back-Office & Account Support

CHEP; Madrid; On-site; EUR 36,000 - 54,000; Full time

Benefits offered by this job

Annual Bonus

Flexible Compensation Plan

Job summary

CHEP is seeking a Coordinator, Customer Office to own the administrative side of account management for a regional portfolio in Pallecon Europe. The role emphasizes timely, accurate handling of customer data, onboarding, and cross-functional collaboration to ensure a smooth customer journey.

Responsibilities include SLA-driven inquiries handling, onboarding, data integrity, and driving improvements in service levels.

Qualifications

• Bachelor’s Degree or equivalent supply chain / customer facing experience required.
• Able to work flexible hours.

Responsibilities

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to SLAs.
• Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training to support customer success.
• Collaborate cross-functionally with Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
• Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
• Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
• Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing inefficiencies, and increasing service levels.
• Play a key role in customer retention by proactively addressing issues and monitoring customer satisfaction metrics.
• Act as a customer advocate within the organization, ensuring customer needs are communicated and addressed with internal stakeholders.
• Customer interaction on administrative tasks (master data, documentation, manual billing, quality complaints, onboardings, dispute resolution) and related tasks.
• Work closely with Account Managers and customer-facing teams to ensure smooth execution of internal processes.
• Act as reliable support to enable commercial teams to focus on customer engagement and growth.

Skills

Communication

Organization

Prioritization

Attention to detail

Customer focus

Team collaboration

Data accuracy

Education

Bachelor’s degree or equivalent (supply chain / customer facing)

Tools

MS Office

Salesforce

SAP

Job description

CHEP is seeking a Coordinator, Customer Office to own the administrative side of account management for a regional portfolio in Pallecon Europe. The role emphasizes timely, accurate handling of customer data, onboarding, and cross-functional collaboration to ensure a smooth customer journey.

Responsibilities include SLA-driven inquiries handling, onboarding, data integrity, and driving improvements in service levels.