Hybrid Customer Experience Advisor

Planteria Group; San Vicente de Alcántara; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Quarterly Company Bonus Scheme

Annual Performance Related BonusScheme

BUPA Cash Plan

Learning and Development Support

Lunch provided at our offices

25 days holiday, plus UK Bank Holidays

Ability to work 1 day per week fromホーム

Job summary

Planteria Group is seeking a Customer Experience Advisor in Spain to protect and enhance our customer relationships across the B2B client base. You will be the primary contact for service queries, complaints and escalations, ensuring timely and professional resolution.

You will collaborate with operations, installation, floristry and service teams to investigate concerns, coordinate solutions and deliver positive outcomes.

Qualifications

• Experience in customer service in a B2B environment.
• Strong communication and listening skills.
• Ability to manage multiple priorities and coordinate with other teams.

Responsibilities

• Manage customer complaints from initial receipt through to final resolution.
• Take ownership of the complete complaints process and maintain regular communication.
• Provide regional ownership of customer complaints and service-related issues.
• Investigate customer concerns and collaborate with internal stakeholders to resolve.
• Ensure complaints are resolved within agreed service targets.
• Handle service-related calls and emails relating to installations and floristry services.
• Triage incoming inquiries and direct them to appropriate teams.
• Maintain accurate customer records in company systems.
• Support continuous improvement of the customer experience.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

CRM experience

Microsoft Office

Tools

CRM software

Job description

Planteria Group is seeking a Customer Experience Advisor in Spain to protect and enhance our customer relationships across the B2B client base. You will be the primary contact for service queries, complaints and escalations, ensuring timely and professional resolution.

You will collaborate with operations, installation, floristry and service teams to investigate concerns, coordinate solutions and deliver positive outcomes.