Customer Care Specialist — Hybrid Spain

American Express; España; Hybrid; MXN 609.000 - 883.000; Teilzeit

Benefits dieser Stelle

Competitive base salaries

Bonus incentives

Career development and training

Zusammenfassung

American Express is seeking a Customer Care Professional to join our team in the Spain market. You will deliver world-class service to cardmembers, focusing on customer-first interactions, loyalty, and value-rich recommendations.

The role offers industry-leading training, coaching, and a diverse, collaborative environment. You will develop your skills through ongoing coaching, learning our standards for world-class customer service, and contributing to a robust retention strategy while embracing

Qualifikationen

• Strong oral and written communication to converse with cardmembers.
• Resilience to manage a steady flow of calls and meet metrics.
• Empathy and care in handling inquiries on every call.
• Technical ability to multitask across multiple systems.

Aufgaben

• Provide extraordinary service in a high-volume inbound environment with customer-first focus.
• Engage with cardmembers in Spain market to understand needs and tailor solutions.
• Promote product offerings and benefits to deepen loyalty.
• Develop selling skills to strengthen customer relationships and loyalty.
• Handle general and account-specific inquiries and update account information.
• Aim for first-contact resolution and meet performance metrics.

Kenntnisse

Communication

Customer service

English proficiency

Multitasking

Integrity

Teamwork

Jobbeschreibung

American Express is seeking a Customer Care Professional to join our team in the Spain market. You will deliver world-class service to cardmembers, focusing on customer-first interactions, loyalty, and value-rich recommendations.

The role offers industry-leading training, coaching, and a diverse, collaborative environment. You will develop your skills through ongoing coaching, learning our standards for world-class customer service, and contributing to a robust retention strategy while embracing