Hybrid: Customer Care & SAP Order Specialist

Black & Decker (U.S.) Inc.; Barcelona; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Private medical insurance

Meal vouchers/local employee benefits

Hybrid working model

Employee assistance and wellbeing

Tool discounts

Job summary

Black & Decker (U.S.) Inc. is hiring a Business Care Partner in Barcelona to join the Customer Service team. You will provide telephone and email support to distributors and the sales team, manage orders in SAP, and keep customers informed on availability, pricing, and status.

The role emphasizes accuracy, responsiveness, and strong cross-functional collaboration. The position requires 2–3 years in a customer-focused role,-English proficiency, SAP experience, and solid MS Office skills.

Qualifications

• 2–3 years of experience in a customer service, business support, order management, or similar administrative role with direct customer interaction.
• Professional proficiency in English is required; Portuguese is considered a plus.
• Experience working with SAP, particularly in order management, along with solid knowledge of Microsoft Office tools like Word and Excel.
• Strong interpersonal and communication skills with an empathetic, patient, and customer-focused approach.
• Excellent organizational skills, integrity, teamwork, and the ability to manage priorities effectively in a fast-paced environment.

Responsibilities

• Provide telephone and email support to assigned distributors and sales team, ensuring responsiveness and professionalism.
• Manage customer orders in SAP, including entry, modifications, and cancellations with accuracy.
• Share information on product availability, pricing, features, and order status with customers.
• Monitor orders from placement to delivery to ensure prompt supply and invoicing with minimal disruption.
• Handle customer claims and service incidents, coordinating with internal stakeholders as needed.

Skills

Customer service

Order management

SAP

Microsoft Office

English proficiency

Portuguese (nice-to-have)

Tools

SAP

Excel

Word

Job description

Black & Decker (U.S.) Inc. is hiring a Business Care Partner in Barcelona to join the Customer Service team. You will provide telephone and email support to distributors and the sales team, manage orders in SAP, and keep customers informed on availability, pricing, and status.

The role emphasizes accuracy, responsiveness, and strong cross-functional collaboration. The position requires 2–3 years in a customer-focused role,-English proficiency, SAP experience, and solid MS Office skills.