Remote Dutch Market Customer Service & SAP Ops

ES00 Agilent Technologies Spain S.L.; Barcelona; Hybrid; EUR 27,000 - 38,000; Full time

Benefits offered by this job

Paid training

Career development

Competitive compensation

Company pension

Private health care

Job summary

Agilent Technologies Spain S.L. is seeking a Customer Service Representative in Barcelona to support sales and maintenance activities, from quotation creation to activation of service contracts in SAP.

You will work with a multicultural team, handling inquiries, and ensuring accurate information across pre- and post-sales processes. The role emphasizes exceptional English and Dutch communication, proactive problem solving, and collaboration with diverse teams.

Qualifications

• Excellent written and verbal communication in English and Dutch.
• Strong customer service focus and problem solving mindset.
• Ability to work with diverse teams and communicate effectively.
• Proactive approach, ownership, and initiative in tasks.
• Experience with SAP/CRM systems is preferred.

Responsibilities

• Process formal quotes and orders with accuracy and speed.
• Interface with sales and customers to provide information and resolve issues.
• Liaise between customers and internal teams to resolve inquiries.
• Manage end-to-end customer experience in line with processes and compliance.
• Identify and communicate process improvement opportunities to management.
• Perform routine administrative customer service duties per prescribed procedures.

Skills

Customer service

English

Dutch

Problem solving

Time management

Teamwork

Tools

SAP/CRM

MS Excel

Job description

Agilent Technologies Spain S.L. is seeking a Customer Service Representative in Barcelona to support sales and maintenance activities, from quotation creation to activation of service contracts in SAP.

You will work with a multicultural team, handling inquiries, and ensuring accurate information across pre- and post-sales processes. The role emphasizes exceptional English and Dutch communication, proactive problem solving, and collaboration with diverse teams.