Hybrid Application Support Tech for Global Enterprise IT

Pragmatike; Elche; Hybrid; EUR 36,000 - 48,000; Full time

Job summary

Pragmatike is recruiting for an Application Support Technician to join a global Digital Solutions Managed Services team. You’ll support a portfolio of critical applications, including maintenance, Tier-2 support, databases, and Windows/Linux environments, ensuring production systems remain reliable and available.

This hands-on role requires troubleshooting complex issues across technologies and collaborating with cross-functional teams in a hybrid setup for an international organization.

Qualifications

• 3+ years in application maintenance, support, or IT support.
• Hands-on experience with client/server applications.
• Good database management and administration knowledge.
• Experience in Windows and/or Linux environments.
• Strong troubleshooting and analytical skills.
• Fluent English with strong communication skills.

Responsibilities

• Provide day-to-day Tier-2 support and maintenance for business applications and tools.
• Troubleshoot issues, identify root causes, and escalate when needed.
• Perform admin tasks across MSSQL and open-source databases.
• Support application releases, upgrades, configurations, and deployments.
• Assist with system upgrades requiring structural changes.
• Support applications on Windows and Linux environments.
• Respond to user queries across locations and time zones.
• Support deployment of tools and processes to improve service delivery.
• Transfer knowledge to Tier-1 teams and train end users when required.
• Maintain documentation, reports, and knowledge-base content.
• Participate in operational meetings and collaborate with other tech teams.
• Contribute to special projects and provide extra technical support as needed.
• Participate in rotating 24/7 on-call schedule (~1 week per month).

Skills

Troubleshooting

Windows

Linux

Databases

English

IT Support

Education

High school diploma or equivalent

Tools

Windows Server

SQL Server

MySQL

Active Directory

AWS

Azure

Drupal

Job description

Pragmatike is recruiting for an Application Support Technician to join a global Digital Solutions Managed Services team. You’ll support a portfolio of critical applications, including maintenance, Tier-2 support, databases, and Windows/Linux environments, ensuring production systems remain reliable and available.

This hands-on role requires troubleshooting complex issues across technologies and collaborating with cross-functional teams in a hybrid setup for an international organization.