Technical Support Engineer

James Chase; Barcelona; Presencial; EUR 52.000 - 75.000; Jornada completa

Descripción de la vacante

James Chase in Spain is seeking an experienced Technical Support Engineer to join our international team supporting large-scale digital platforms for major enterprise customers across Europe. This is not a pure service desk role; you will own issues from discovery to resolution.

You’ll work with engineering and product teams, use SQL and REST APIs, read code, and apply debugging tools like Chrome DevTools. Familiarity with Datadog or similar observability platforms and Jira is a plus.

Formación

• Experience in Technical/Enterprise/Production Support, SaaS or complex web platforms.
• Strong SQL, REST API, incident management, and monitoring/observability tools.
• Comfort reading code and working with Jira.

Responsabilidades

• Investigating technical issues across web applications, APIs and mobile platforms
• Using SQL for troubleshooting and root-cause analysis
• Managing incidents and escalations through to resolution
• Debugging web issues using Chrome DevTools
• Using Datadog or similar observability tools
• Working closely with Engineering and Product teams
• Reading and understanding Python or other scripting languages
• Using AI tools to support investigations, scripting and automation

Conocimientos

SQL

REST API

Incident management

Reading code

Jira

Python scripting

Observability tools

Herramientas

Datadog

Descripción del empleo

Technical Support Engineer - Enterprise Platforms

Contract

We’re looking for an experienced Technical Support Engineer to join a growing international team supporting large-scale digital platforms for major enterprise customers across Europe.

This is not a traditional service desk role. You’ll investigate complex application issues using SQL, APIs, observability tools and code, taking ownership of problems through to resolution.

What you'll be doing

• Investigating technical issues across web applications, APIs and mobile platforms
• Using SQL for troubleshooting and root-cause analysis
• Managing incidents and escalations through to resolution
• Debugging web issues using Chrome DevTools
• Using Datadog or similar observability tools
• Working closely with Engineering and Product teams
• Reading and understanding Python or other scripting languages
• Using AI tools to support investigations, scripting and automation

What we're looking for

You’ll have strong experience in Technical Support, Enterprise Support, Production Support or Application Support, ideally within SaaS or complex web platforms.

You’ll need strong SQL, REST API/web technology knowledge, incident management experience and exposure to monitoring/observability tools. You should also be comfortable reading code and working with Jira.

Experience supporting enterprise customers is important, while retail, grocery or e-commerce experience would be a bonus.

If you’re a hands‑on problem solver who enjoys getting underneath technical issues rather than simply escalating them, we’d like to hear from you.