Hybrid Systems Engineer — Tier 2, Global Financial Solutions

CSC; Madrid; Hybrid; EUR 45,000 - 55,000; Full time

Job summary

CSC is seeking a Systems Engineer to provide Tier 2 support for Global Financial Solutions applications. You will diagnose complex incidents, perform RCAs, and partner with development and infrastructure teams to improve reliability.

The role requires experience in enterprise applications, SQL databases, Windows, APIs, and monitoring tools, with a hybrid work model across Madrid/London offices. Strong communication is essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience.
• Strong experience supporting enterprise applications in production.
• ITIL Foundation or higher desirable.

Responsibilities

• Provide Tier 2 support for GFS applications, diagnosing and resolving complex incidents.
• Escalate as needed and maintain SLAs with clear communication.
• Perform root cause analysis for recurring incidents and document actions.
• Contribute to knowledge articles to improve Tier 1 resolutions.
• Collaborate with infrastructure and development teams to improve reliability.
• Review changes for risk and operational readiness.

Skills

Tier 2 support

Application architecture

SQL databases

Windows OS

APIs

Batch processing

Job scheduling

Monitoring tools

Troubleshooting

Financial services exp

Education

Bachelor’s degree in CS/IS

Tools

Monitoring tools

Logging tools

Alerting tools

Job description

CSC is seeking a Systems Engineer to provide Tier 2 support for Global Financial Solutions applications. You will diagnose complex incidents, perform RCAs, and partner with development and infrastructure teams to improve reliability.

The role requires experience in enterprise applications, SQL databases, Windows, APIs, and monitoring tools, with a hybrid work model across Madrid/London offices. Strong communication is essential.