Application Support Technician

Pragmatike; Elche; Hybrid; EUR 36,000 - 48,000; Full time

Job summary

Pragmatike is recruiting for an Application Support Technician to join a global Digital Solutions Managed Services team. You’ll support a portfolio of critical applications, including maintenance, Tier-2 support, databases, and Windows/Linux environments, ensuring production systems remain reliable and available.

This hands-on role requires troubleshooting complex issues across technologies and collaborating with cross-functional teams in a hybrid setup for an international organization.

Qualifications

• 3+ years in application maintenance, support, or IT support.
• Hands-on experience with client/server applications.
• Good database management and administration knowledge.
• Experience in Windows and/or Linux environments.
• Strong troubleshooting and analytical skills.
• Fluent English with strong communication skills.

Responsibilities

• Provide day-to-day Tier-2 support and maintenance for business applications and tools.
• Troubleshoot issues, identify root causes, and escalate when needed.
• Perform admin tasks across MSSQL and open-source databases.
• Support application releases, upgrades, configurations, and deployments.
• Assist with system upgrades requiring structural changes.
• Support applications on Windows and Linux environments.
• Respond to user queries across locations and time zones.
• Support deployment of tools and processes to improve service delivery.
• Transfer knowledge to Tier-1 teams and train end users when required.
• Maintain documentation, reports, and knowledge-base content.
• Participate in operational meetings and collaborate with other tech teams.
• Contribute to special projects and provide extra technical support as needed.
• Participate in rotating 24/7 on-call schedule (~1 week per month).

Skills

Troubleshooting

Windows

Linux

Databases

English

IT Support

Education

High school diploma or equivalent

Tools

Windows Server

SQL Server

MySQL

Active Directory

AWS

Azure

Drupal

Job description

Location: Brindisi, Italy or Valencia, Spain, Hybrid

Employment: Full-Time Contract

Duration: Long-term

Language: Fluent English required

Industry: International Organizations / Enterprise IT / Managed Services

Pragmatike is recruiting on behalf of a major international organization for an Application Support Technician to join a global Digital Solutions Managed Services team.

You’ll support a portfolio of business-critical applications and enterprise tools, working across application maintenance, Tier-2 support, databases, Windows/Linux environments, and end-user support.

This is a hands-on role for someone who enjoys troubleshooting complex technical issues, working across different technologies, and keeping production systems reliable and available.

What You’ll Do

• Provide day-to-day Tier-2 support and maintenance for business applications and enterprise tools.
• Troubleshoot application issues, identify root causes, and escal…
• Perform administration and troubleshooting across MSSQL and open-source databases.
• Support application releases, upgrades, configuration changes, and deployments.
• Assist with structural application changes required during system upgrades.
• Support applications running across Windows and Linux environments.
• Respond to application-related queries from users working across different locations.
• Support the deployment of tools and operational processes that improve service delivery.
• Provide knowledge transfer to Tier-1 teams and support end-user training when required.
• Maintain technical documentation, system reports, and knowledge-base content.
• Participate in operational meetings and collaborate with other technical teams.
• Contribute to special projects and provide additional technical support when required.
• Participate in a rotating 24/7 on-call schedule, approximately one week per month.

What We’re Looking For

• 3+ years of experience in application maintenance, application support, or general IT support.
• Hands‑on experience supporting client/server applications.
• Good knowledge of database management and administration.
• Experience working in Windows and/or Linux environments.
• Strong troubleshooting and analytical skills.
• Fluent English with strong written and verbal communication skills.
• High school diploma or equivalent.

Nice to Have

• Experience administering Microsoft Windows Server, SQL Server, and .NET applications.
• Knowledge of MySQL, Red Hat Linux, or Drupal.
• Experience with Active Directory.
• Familiarity with AWS and Azure.
• Microsoft certifications or advanced Microsoft technology training.
• ITIL knowledge or certification.
• Experience working in international or public‑sector environments.
• Knowledge of another UN official language.

Why Join

• Work on business-critical applications supporting an international organization.
• Gain exposure to a broad enterprise technology environment spanning applications, databases, infrastructure, and cloud.
• Work alongside experienced technical teams in a structured managed-services environment.
• Opportunity to contribute to operational improvements and special technology projects.
• Potential contract extension based on performance.

Pragmatike is committed to a fair, transparent, and inclusive recruitment process. We do not discriminate based on age, disability, gender, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

In accordance with GDPR, your personal data will be processed lawfully, fairly, and securely and used solely for recruitment purposes, including sharing it with our client(s) for employment consideration.