Account Manager

C.H. Robinson Company; Bilbao; Presencial; EUR 28.000 - 99.000; Jornada completa

Descripción de la vacante

C.H. Robinson in Bilbao seeks an Account Manager to manage a portfolio of small to mid-sized customers, building strong relationships and acting as a strategic partner to support their supply chain needs with regular on-site visits.

You will retain and grow customer relationships, identify opportunities within existing accounts, and deliver exceptional service. Travel approximately 30% to customer locations to maintain a strong local presence.

Formación

• Minimum 5 years in Account Management or related customer-facing roles in logistics or freight forwarding.
• Fluent in Spanish and English.
• Willingness to travel locally up to 30%.

Responsabilidades

• Manage and grow a portfolio of small to mid-sized customer accounts in the Bilbao region.
• Develop and maintain strong customer relationships through regular on-site visits and face-to-face engagement.
• Serve as the primary point of contact for customers, ensuring a high level of service and responsiveness.
• Conduct business reviews, customer presentations, and strategic account meetings to strengthen partnerships and drive growth.
• Collaborate with Sales, Operations, and Product teams to deliver effective solutions and ensure customer satisfaction.
• Travel approximately 30% of the time to customer locations to build relationships and support objectives.

Conocimientos

Account management

Customer service

Sales

Communication

Client meetings

Educación

Bachelor's degree or equivalent experience

Herramientas

Excel

PowerPoint

Copilot

Descripción del empleo

C.H. Robinson is looking for an Account Manager to join our team in Bilbao.

As Account Manager, you will manage a portfolio of small to mid-sized customers, building strong and trusted relationships while acting as a strategic partner to support their supply chain needs. Because local presence is highly valued by our customers, we are looking for someone based in or near Bilbao who enjoys regular face-to-face customer interaction.

In this role, you will be responsible for retaining and growing customer relationships, identifying new opportunities within existing accounts, and delivering exceptional service. You will partner closely with customers to understand their business challenges, provide tailored solutions, and conduct business reviews that drive value and long-term growth.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Manage and grow a portfolio of small to mid-sized customer accounts in the Bilbao region.
• Develop and maintain strong customer relationships through regular on-site visits and face-to-face engagement.
• Serve as the primary point of contact for customers, ensuring a high level of service and responsiveness.
• Conduct business reviews, customer presentations, and strategic account meetings to strengthen partnerships and drive growth.
• Identify opportunities to expand existing business by promoting C.H. Robinson's transportation, logistics, and supply chain solutions.
• Collaborate with Sales, Operations, and Product teams to deliver effective solutions and ensure customer satisfaction.
• Analyze customer performance, operational trends, and account data to identify improvement opportunities and support decision-making.
• Manage challenging customer conversations professionally, providing clear communication and developing mutually beneficial solutions.
• Act as the voice of the customer internally, ensuring customer needs and priorities are understood across the organization.
• Travel approximately 30% of the time to customer locations to build relationships, support business objectives, and maintain a strong local presence.

QUALIFICATIONS

Required:

• Minimum 5 years of experience in Account Management, Customer Service, Sales, or a customer-facing role within the logistics or freight forwarding industry.
• Strong customer relationship management and communication skills.
• Experience conducting business reviews, customer presents, and handling challenging customer conversations professionally.
• Fluent in Spanish and English.
• Ability to travel locally to customer sites (approximately 30% travel).

Preferred

• Knowledge of Basque (Euskera).
• Bachelor's degree or equivalent experience.
• Strong presentation and negotiation skills.
• Proficiency with Microsoft Excel, PowerPoint, and Copilot.
• Experience analyzing customer and business performance data.
• Ability to build relationships across multiple levels of customer organizations.
• Self-driven and proactive approach, with a strong customer-service mindset.
• Freight forwarding and supply chain experience in international logistics environments.

Compensation Range

€27,755.00 - €99,225.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.