Account Manager

C.H. Robinson Worldwide; Bilbao; Presencial; EUR 28.000 - 99.000; Jornada completa

Descripción de la vacante

C.H. Robinson Worldwide in Bilbao is seeking an Account Manager to manage a portfolio of small to mid-sized customers, building trusted relationships and acting as a strategic partner to support their supply chain needs.

The role emphasizes regular on-site, face-to-face interaction in the Bilbao region. You will retain and grow customer relationships, identify opportunities within existing accounts, deliver exceptional service, conduct business reviews, and collaborate with Sales, Operations,

Formación

• Minimum 5 years of experience in Account Management, Customer Service, Sales, or a customer-facing role within logistics or freight forwarding.
• Strong customer relationship management and communication skills.
• Experience conducting business reviews, customer presentations, and handling challenging conversations professionally.
• Fluent in Spanish and English.
• Ability to travel locally to customer sites (approximately 30% travel).
• Preferred knowledge of Basque (Euskera).
• Bachelor's degree or equivalent experience.
• Strong presentation and negotiation skills.
• Proficiency with Microsoft Excel, PowerPoint, and Copilot.
• Experience analyzing customer and business performance data.
• Ability to build relationships across multiple levels of customer organizations.
• Self-driven and proactive approach, with a strong customer-service mindset.
• Freight forwarding and supply chain experience in international logistics environments.

Responsabilidades

• Manage and grow a portfolio of small to mid-sized customer accounts in the Bilbao region.
• Develop and maintain strong customer relationships through regular on-site visits and face-to-face engagement.
• Serve as the primary point of contact for customers, ensuring a high level of service and responsiveness.
• Conduct business reviews, customer presentations, and strategic account meetings to strengthen partnerships and drive growth.
• Identify opportunities to expand existing business by promoting C.H. Robinson's transportation, logistics, and supply chain solutions.
• Collaborate with Sales, Operations, and Product teams to deliver effective solutions and ensure customer satisfaction.
• Analyze customer performance, operational trends, and account data to identify improvement opportunities and support decision-making.
• Manage challenging customer conversations professionally, providing clear communication and developing mutually beneficial solutions.
• Act as the voice of the customer internally, ensuring customer needs and priorities are understood across the organization.
• Travel approximately 30% of the time to customer locations to build relationships, support business objectives, and maintain a strong local presence.

Conocimientos

Account Management

Customer Service

Sales

Communication

Travel required

Educación

Bachelor's degree or equivalent experience

Herramientas

Microsoft Excel

PowerPoint

Copilot

Descripción del empleo

C.H. Robinson is looking for an Account Manager to join our team in Bilbao. As Account Manager, you will manage a portfolio of small to mid‑sized customers, building strong and trusted relationships while acting as a strategic partner to support their supply chain needs. Because local presence is highly valued by our customers, we are looking for someone based in or near Bilbao who enjoys regular face‑to‑face customer interaction. In this role, you will be responsible for retaining and growing customer relationships, identifying new opportunities within existing accounts, and delivering exceptional service. You will partner closely with customers to understand their business challenges, provide tailored solutions, and conduct business reviews that drive value and long‑term growth. If you are a proactive, customer‑focused professional with experience in freight forwarding, logistics, account management, or customer‑facing commercial roles.

DUTIES AND RESPONSIBILITIES

• Manage and grow a portfolio of small to mid‑sized customer accounts in the Bilbao region.
• Develop and maintain strong customer relationships through regular on‑site visits and face‑to‑face engagement.
• Serve as the primary point of contact for customers, ensuring a high level of service and responsiveness.
• Conduct business reviews, customer presentations, and strategic account meetings to strengthen partnerships and drive growth.
• Identify opportunities to expand existing business by promoting C.H. Robinson's transportation, logistics, and supply chain solutions.
• Collaborate with Sales, Operations, and Product teams to deliver effective solutions and ensure customer satisfaction.
• Analyze customer performance, operational trends, and account data to identify improvement opportunities and support decision‑making.
• Manage challenging customer conversations professionally, providing clear communication and developing mutually beneficial solutions.
• Act as the voice of the customer internally, ensuring customer needs and priorities are understood across the organization.
• Travel approximately 30% of the time to customer locations to build relationships, support business objectives, and maintain a strong local presence.

QUALIFICATIONS

• Minimum 5 years of experience in Account Management, Customer Service, Sales, or a customer‑facing role within the logistics or freight forwarding industry.
• Strong customer relationship management and communication skills.
• Experience conducting business reviews, customer presentations, and handling challenging customer conversations professionally.
• Fluent in Spanish and English.
• Ability to travel locally to customer sites (approximately 30% travel).
• Preferred Knowledge of Basque (Euskera).
• Bachelor's degree or equivalent experience.
• Strong presentation and negotiation skills.
• Proficiency with Microsoft Excel, PowerPoint, and Copilot.
• Experience analyzing customer and business performance data.
• Ability to build relationships across multiple levels of customer organizations.
• Self‑driven and proactive approach, with a strong customer‑service mindset.
• Freight forwarding and supply chain experience in international logistics environments.

Compensation Range

Compensation Range €27,755.00 - €99,225.00. The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job‑related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.

Why Do You Belong at C.H. Robinson?

Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023‑24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.