HR Operations Jr Associate

NTT DATA, Inc.; Castilla-La Mancha; On-site; EUR 12,000 - 18,000; Full time

Job summary

NTT DATA, Inc. seeks an HR Admin specialist to maintain Mexico-based employee documentation and support new employee orientations. You will handle HRIT tasks (SAP/SuccessFactors) across the employee life cycle and assist with audits and policy inquiries.

The role requires English and Spanish proficiency, strong attention to detail, and the ability to work independently. Office locations include Guadalajara or Mexico City, onsite.

Qualifications

• Bachelor’s degree or equivalent in a related field or experience.
• Experience handling confidential information with discretion.
• Proficient in both English and Spanish for written and verbal communication.

Responsibilities

• Maintaining all Mexico based employee documentation/files.
• Assist with New Employee Orientations & assure complete personnel files.
• Perform HR activities on HRIT tools (SAP/SuccessFactors) across the employee life cycle.
• Assist with document audits for internal/external audits or legal requirements.
• Handle Tier One inquiries on policy content and leaves, via calls or tickets.
• Process HR transactions per SOP and respond to emails in a timely manner.
• Enter/maintain data in HCM modules; meet ministry and external agency requirements.
• Other onsite responsibilities as assigned.

Skills

Proficient English

Proficient Spanish

Multitasking

Attention to detail

Independent work

Communication skills

Education

Bachelor’s degree or equivalent

Tools

SAP/SuccessFactors

MS Office

Job description

• Maintaining all Mexico based employee documentation/files.
• To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents.
• Perform HR/related activities on HRIT tools (SAP/SuccessFactors platform), primarily pertaining to the employee life cycle (from Hire to Retire).
• Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements
• Assist with Tier One general inquiries such as policy content, basic leave questions, employee’s requirements to update documents such as life insurance and other transactional requests.
• To process the various HR transactions as per the laid guidelines/SOP
• Manage calls from employees & other HR Staff (Proficient English/verbal communication skills)
• To receive/respond to email inquiries and assigned tickets - (Proficient writing skills)
• To perform tasks within the established turnaround time and capable of multitasking on a day to day basis
• Open for new business process changes and adaptability for new systems/technology
• Meeting with Ministry of Labor and other external agencies where necessary for submitted mandatory forms/documentation
• Other onsite responsibilities as assigned.
  

Job Description

Duties Include

• Maintaining all Mexico based employee documentation/files.
• To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents.
• Perform HR/related activities on HRIT tools (SAP/SuccessFactors platform), primarily pertaining to the employee life cycle (from Hire to Retire).
• Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements
• Assist with Tier One general inquiries such as policy content, basic leave questions, employee’s requirements to update documents such as life insurance and other transactional requests.
• To process the various HR transactions as per the laid guidelines/SOP
• Manage calls from employees & other HR Staff (Proficient English/verbal communication skills)
• To receive/respond to email inquiries and assigned tickets - (Proficient writing skills)
• To perform tasks within the established turnaround time and capable of multitasking on a day to day basis
• Open for new business process changes and adaptability for new systems/technology
• Entering/maintaining data in HCM modules
• Meeting with Ministry of Labor and other external agencies where necessary for submitted mandatory forms/documentation
• Other onsite responsibilities as assigned.
  

Basic Qualifications

• Relevant Bachelor’s degree, or equivalent combination of education and experience
• Proficient in English and Spanish
• Preferred location in Guadalajara or Mexico City and the ability to commute and report to NTT Guadalajara or Mexico City Office
• High level of accuracy and attention to detail
• Proficient organizational skills
• Ability to work independently
• Preferred previous experience working with filing and inventories.
• Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact, and diplomacy

Intermediate level proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)