Helpdesk Senior Associate - French

NTT America, Inc.; Castilla-La Mancha; Remote; EUR 8,700 - 12,000; Full time

Benefits offered by this job

Grocery Tickets

12% base salary bonus

Christmas bonus 30 days

Vacation days 12 days

Vacation bonus 50%

Personal days 5/year

Medical insurance for you and family

Life insurance

Dental insurance

Discounts with optics

Growth opportunities

Job summary

NTT DATA, Inc. is seeking a Helpdesk Senior Associate - French to join a remote team. The role focuses on providing Level 1 and some higher tier support for hardware, MS Office, and in-house applications while communicating professionally in French and either English or Spanish.

You will log incidents and help to resolve issues for clients globally. The position is full-time and remote, with 45 hours per week and a compensation package described in the offer.

Qualifications

• Availability to work 45 hours per week.
• 6 months of experience in Customer Service.
• Looking to work in IT Environment.
• Advanced English or Spanish and French language requirement.

Responsibilities

• Provide Level 1 support for hardware and software.
• Deliver advanced technical support for in-house applications and developments.
• Answer calls and emails, escalating when needed to other groups.
• Document troubleshooting steps and incidents with detailed descriptions.
• Identify problems using diagnostic techniques and propose solutions.

Skills

Customer service

French language

IT environment

English

Job description

Helpdesk Senior Associate - French

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Senior Associate-French to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Senior Associate - Full Time

Location: Remote

Requirements

• Availability to work 45 hours per week
• Advanced English or Spanish & Require French Language
• Looking to work in IT Environment
• 6 months of experience in Customer Service

We Offer

• Competitive salary
• Grocery Tickets
• 12% of base salary
• 30 days of christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• 5 personal days per year- Medical insurance (You and your family)- Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company

Activities

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

#LI-LATAM

Helpdesk Senior Associate - French