HERNO – Senior Client Advisor (Full Time, 40h) | Madrid

Herno; Madrid; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Individual commission scheme

Job summary

HERNO, the Italian luxury brand, invites applications for a Full-Time Senior Client Advisor (40h) at its Madrid boutique. You will deliver authentic, personalized service and build lasting relationships with an international clientele.

The role requires passion for fashion, excellent English and Spanish, and a proactive, results-driven mindset. Attractive gross salary (€28,000–€32,000) plus commission and a dynamic team environment.

Qualifications

• Previous experience as a Sales Assistant or Client Advisor, preferably within the fashion, luxury, or premium retail sector.
• Strong customer focus and sales-driven mindset.
• Excellent interpersonal and communication skills.
• Team-oriented attitude and collaborative approach.
• Genuine passion for fashion, strong aesthetic awareness, and attention to detail.
• Proactive, reliable, and results-oriented personality.
• Fluency in Spanish and English.
• Fluency in additional foreign languages, supporting relationships with an international clientele, will be considered a significant advantage.

Responsibilities

• Welcome and assist clients, providing personalized service and an outstanding shopping experience;
• Build and develop long-lasting client relationships through effective clienteling and storytelling;
• Present HERNO collections, highlighting their distinctive features, quality, innovation, and craftsmanship;
• Understand clients' needs and guide them in selecting the most suitable products;
• Actively contribute to achieving individual and boutique sales targets;
• Support Visual Merchandising activities in accordance with company guidelines;
• Handle cash register operations and related sales procedures;
• Ensure the boutique consistently maintains the highest standards of presentation, service, and brand image;
• Work closely with the team and Store Manager, contributing to a positive, collaborative, and results-driven environment.

Skills

Sales-driven mindset

Excellent interpersonal skills

Team-oriented

Attention to detail

Fluency in Spanish and English

Job description

HERNO, an Italian luxury brand internationally recognized for the excellence of its collections and its distinctive balance of tradition, innovation, and research, is looking for a Full-Time Senior Client Advisor (40h) to join our boutique in Madrid.

The successful candidate will become part of our sales team and play a key role in representing HERNO and its values, delivering an authentic, personalized, and exceptional experience to every client.

We are looking for someone with a genuine passion for fashion and luxury retail, who can build meaningful relationships with clients and bring our collections to life through attentive, knowledgeable, and distinctive service.

Key Responsibilities

• Welcome and assist clients, providing personalized service and an outstanding shopping experience;
• Build and develop long-lasting client relationships through effective clienteling and storytelling;
• Present HERNO collections, highlighting their distinctive features, quality, innovation, and craftsmanship;
• Understand clients' needs and guide them in selecting the most suitable products;
• Actively contribute to achieving individual and boutique sales targets;
• Support Visual Merchandising activities in accordance with company guidelines;
• Handle cash register operations and related sales procedures;
• Ensure the boutique consistently maintains the highest standards of presentation, service, and brand image;
• Work closely with the team and Store Manager, contributing to a positive, collaborative, and results-driven environment.

Your Profile

• Previous experience as a Sales Assistant or Client Advisor, preferably within the fashion, luxury, or premium retail sector;
• Strong customer focus and sales-driven mindset;
• Excellent interpersonal and communication skills;
• Team-oriented attitude and collaborative approach;
• Genuine passion for fashion, strong aesthetic awareness, and attention to detail;
• Proactive, reliable, and results-oriented personality;
• Fluency in Spanish and English;
• Fluency in additional foreign languages, supporting relationships with an international clientele, will be considered a significant advantage.

What We Offer

Joining HERNO means becoming part of an Italian company with a strong brand identity and an established international presence, within a dynamic environment committed to excellence.

For this position, we offer:

• Indicative gross annual salary: €28.000 - €32.000, depending on experience;
• Individual commission scheme, designed to recognize sales performance and reward personal contributions to results;
• The opportunity to join HERNO's boutique in Madrid, representing the brand in one of Europe's leading luxury shopping destinations.

Work Location:

Madrid, Spain

Working Hours:

Full Time - 40 hours per week

If you share our passion for exceptional products, attention to detail, and excellence in client service, we would be delighted to hear from you.