Store Manager

FERRAGAMO; Barcelona; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Monthly & Annual Performance Incentive

Monthly Meal Voucher

Employee Discount

Job summary

Salvatore Ferragamo S.p.A. in Barcelona seeks a Full Time Store Manager to lead the Barcelona Boutique with entrepreneurial spirit, sharing a vision and delivering a magical client experience.

You will coach the team, drive sales, foster growth, and uphold Ferragamo standards across selling ceremonies, visuals, grooming, and CRM initiatives while building strong client relationships.

Qualifications

• Luxury retail leadership experience and a passion for client experience.
• Ability to coach and nurture a sales team to deliver magical client moments.
• Strong communication, storytelling, and relationship-building skills.

Responsibilities

• Design, lead and drive store strategy to achieve top sales performance.
• Lead and coach the team to create a hand-crafted client experience.
• Support the team on the floor to reach individual and collective goals.
• Foster growth, listening with respect and inclusion within the team.

Skills

Leadership

Customer experience

People management

Store operations

Tools

CRM software

Job description

Salvatore Ferragamo S.p.A. is one of the world's leading companies in the luxury goods sector, whose origins date back to 1927. Salvatore Ferragamo Group is famous in the creation, production and sale of shoes, leather goods, clothing, silk products, eyewear, watches, and other accessories, as well as perfumes. The love for uniqueness and exclusivity, with a perfect blend of style, creativity and innovation through the quality and craftsmanship of the \"Made in Italy\" tradition, have always enriched the trademark of Salvatore Ferragamo Group products. With over 4,000 employees and a network of 685 mono-brand stores, the Ferragamo Group operates in Italy and worldwide as one of the leaders in the European, American, and Asian markets.

We are currently looking for a Full Time - Store Manager to join our Barcelona Boutique.

YOU

• A leader, a nurturer, a natural connector with a passion for helping others develop and express their true potential
• Undertake work with a high degree of integrity, leading by example in every situation.
• Take action and ownership, ensuring a magical client experience for our clients and handling your team and clients with personal care and empathy

THE JOB

• Take ownership of your store with an entrepreneurial spirit, developing and sharing your store vision and being accountable for results
• Lead and coach the team to transform each client experience into magical moments by creating a hand-crafted experience
• Play an active role in supporting your team on the sales floor, to drive individual and team objectives
• Create a long-term, authentic bond with your team by fostering growth, listening with respect and inclusion

ESSENTIALS

• Being passionate about the client experience with in-depth knowledge of the desires, needs and expectations of luxury clients
• Communicating and storytelling with conviction, you master the ability to listen and ask the right questions
• Acting and thinking first of the employee and client relationship
• Empowering team members with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit
• Thinking innovatively of new ways of creating value and magic for the clients

MISSION DETAILS

• Design, lead and drive store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360° experience for the client
• Actively engage in wider community and seek inspiration from other industries to form a cohesive team focused on creating an energetic, exciting, innovative and approachable environment
• Role model best in class sales and self leadership by playing an active role within the team, and also take action to solve problems with positive outcomes
• Coach the growth and development of the team in providing excellent and specialized customer service to develop meaningful and loyal client relationships through personal connections and CRM initiatives as well as to ensure the application of Ferragamo standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures etc)
• Conduct regular reviews with the team including department managers to increase team performance and further develop their skills
• Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindset
• Keep momentum going towards long-term strategy despite short-term pressures while developing strategic plans to achieve long-term store and organizational goals

Languages: Proficiency in Spanish and English, more languages will be advantageous.

Location: Barcelona, Spain

What we’ll offer

• Monthly & Annual Performance Incentive.
• Monthly Meal Voucher.
• Employee Discount.

At Ferragamo you can play your part and express your uniqueness.

We are committed to building a diverse workplace in which diversity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation.

As an Equal Opportunity Employer we welcome and consider applications from all candidates regardless of their personal background.