HERNO – Assistant Store Manager | Madrid

Herno; Madrid; In loco; EUR 36.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

MBO bonus scheme

Leadership role in Madrid boutique

Growth opportunities

Descrizione del lavoro

HERNO, the Italian luxury brand, seeks an Assistant Store Manager for its Madrid boutique. You will support the Store Manager in daily operations, lead a small team, and drive exceptional client service in a fast-paced luxury environment.

The role emphasizes leadership, clienteling, and brand presentation, with a gross annual salary of €36,000–€40,000 and an MBO bonus scheme. This full-time position offers growth within an internationally recognized label.

Competenze

• Luxury retail experience with leadership responsibilities.
• Ability to lead a team and deliver excellent client service.
• Fluency in Spanish and English.
• Strong communication and problem-solving skills.
• Availability for full-time, 40 hours per week.

Mansioni

• Support Store Manager in achieving boutique sales targets.
• Monitor KPIs such as conversion rate and average transaction value.
• Promote clienteling and long-term client relationships.
• Lead, motivate and develop boutique team.
• Oversee stock management, cash handling, and operations.
• Coordinate visual merchandising and boutique presentation.
• Ensure high standards of customer service.

Conoscenze

Spanish & English

Leadership

Team coaching

Retail KPIs

Descrizione del lavoro

HERNO, an Italian luxury brand internationally recognized for the excellence of its collections and its distinctive balance of tradition, innovation, and research, is looking for a Assistant Store Manager to join our boutique in Madrid.

The successful candidate will play a key role in supporting the Store Manager in the daily management of the boutique, contributing to business performance, team development, and the delivery of an exceptional client experience.

We are looking for a passionate and results-driven professional with a strong background in luxury retail, excellent leadership skills, and the ability to inspire and motivate a team while consistently representing HERNO's values and commitment to excellence.

Key Responsibilities

Sales Performance & Business Development

• Support the Store Manager in achieving boutique sales targets and business objectives;
• Monitor and analyze key performance indicators (KPIs), including conversion rate, average transaction value, units per transaction, and client retention;
• Identify business opportunities and contribute to implementing effective action plans to drive sales performance;
• Promote clienteling activities and long-term client relationships, ensuring a personalized and exceptional shopping experience;
• Actively participate in sales activities, leading by example and maintaining the highest standards of customer service.
• Support the Store Manager in leading, motivating, and developing the boutique team;
• Provide ongoing coaching, feedback, and guidance to enhance individual and collective performance;
• Foster a positive, collaborative, and results-oriented working environment;
• Assist with team organization, staff scheduling, onboarding, and training activities;
• Ensure the smooth execution of daily boutique operations, in compliance with company procedures and standards;
• Oversee stock management, inventory accuracy, cash handling, and operational processes;
• Support Visual Merchandising activities, ensuring the boutique presentation reflects HERNO's brand identity and guidelines;
• Maintain the highest standards of boutique image, product presentation, and client experience;
• Ensure compliance with company policies, internal procedures, and operational guidelines;
• Work closely with the Store Manager and HQ to support business priorities and operational efficiency.

Your Profile

• Previous experience as an Assistant Store Manager, Supervisor, Team Leader, or Senior Client Advisor with team coordination responsibilities, preferably within the luxury or premium fashion retail sector;
• Proven ability to support, motivate, and develop a sales team;
• Strong commercial awareness and solid understanding of retail KPIs and performance management;
• Excellent leadership, organizational, and problem-solving skills;
• Client-centric mindset, with a strong focus on delivering outstanding service and building long-term relationships;
• Ability to manage priorities, take initiative, and make effective decisions in a dynamic retail environment;
• Strong communication and interpersonal skills, with a collaborative and hands-on leadership approach;
• Passion for fashion, product excellence, craftsmanship, and attention to detail;
• Proactive, reliable, and results-oriented attitude;
• Fluency in Spanish and English;
• Fluency in additional foreign languages will be considered a significant advantage.

What We Offer

Joining HERNO means becoming part of an Italian company with a strong brand identity and an established international presence, within a dynamic environment committed to excellence.

For this position, we offer:

• Gross annual salary: €36.000 – €40.000, depending on experience;
• Annual Management by Objectives (MBO) bonus scheme, linked to the achievement of defined business and performance targets;
• The opportunity to take on a key leadership role within HERNO's boutique in Madrid;
• A stimulating and collaborative working environment, with opportunities for professional growth and development within an internationally recognized luxury brand.

Work Location: Madrid, Spain

Working Hours: Full Time – 40 hours per week

If you share our passion for exceptional products, attention to detail, team leadership, and excellence in client service, we would be delighted to hear from you.