Barcelona Boutique _ Client Advisor

Etro; Barcelona; Vor Ort; EUR 32.000 - 44.000; Vollzeit

Zusammenfassung

A luxury fashion brand located in Barcelona is seeking a Senior Client Advisor to deliver quality service while embodying the brand's philosophy. Key responsibilities include providing exceptional customer service, advising on fashion trends, and achieving store goals. Applicants should have a strong passion for fashion, experience in retail, and be fluent in Spanish and English. This full-time role offers an opportunity to develop customer relationships and contribute to visual merchandising efforts.

Qualifikationen

• Experience in a similar role within fashion retail companies.
• Ability to drive and exceed individual and store results.
• Fluency in Spanish and English. Another language is a plus.
• Experience using CRM tools and contributing to store performance.

Aufgaben

• Provide exceptional customer service experience.
• Discuss general trends in fashion and luxury markets.
• Build and strengthen relationships with customers.
• Develop CRM initiatives to strengthen customer relationships.

Kenntnisse

Customer service

Commercial awareness

Teamwork

Adaptability

Fluent in Spanish

Fluent in English

Jobbeschreibung

For our boutique in Barcelona we are looking for a Senior Client Advisor available for work full-time.

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• Assist customers accordingly with Etro selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the business
• Build and strengthen relationships with customers by developing CRM strategies
• Establish good group dynamics, through efficient communication
• Contribute to manage the visual display of the products in accordance with Etro visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise

Follow Company grooming, accordingly with Etro standards and policies.

Key Requirements

• Deep passion for fashion and luxury
• Experience in a similar role within fashion retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
• Ability to adapt to different customers
• Team-playing attitude
• Ability to work in a dynamic environment
• Fluent in Spanish and English. Another language is a plus