Barcelona Boutique _ Client Advisor

Etro; Barcelona; Presencial; EUR 32.000 - 44.000; Jornada completa

Descripción de la vacante

A luxury fashion brand located in Barcelona is seeking a Senior Client Advisor to deliver quality service while embodying the brand's philosophy. Key responsibilities include providing exceptional customer service, advising on fashion trends, and achieving store goals. Applicants should have a strong passion for fashion, experience in retail, and be fluent in Spanish and English. This full-time role offers an opportunity to develop customer relationships and contribute to visual merchandising efforts.

Formación

• Experience in a similar role within fashion retail companies.
• Ability to drive and exceed individual and store results.
• Fluency in Spanish and English. Another language is a plus.
• Experience using CRM tools and contributing to store performance.

Responsabilidades

• Provide exceptional customer service experience.
• Discuss general trends in fashion and luxury markets.
• Build and strengthen relationships with customers.
• Develop CRM initiatives to strengthen customer relationships.

Conocimientos

Customer service

Commercial awareness

Teamwork

Adaptability

Fluent in Spanish

Fluent in English

Descripción del empleo

For our boutique in Barcelona we are looking for a Senior Client Advisor available for work full-time.

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• Assist customers accordingly with Etro selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the business
• Build and strengthen relationships with customers by developing CRM strategies
• Establish good group dynamics, through efficient communication
• Contribute to manage the visual display of the products in accordance with Etro visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise

Follow Company grooming, accordingly with Etro standards and policies.

Key Requirements

• Deep passion for fashion and luxury
• Experience in a similar role within fashion retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
• Ability to adapt to different customers
• Team-playing attitude
• Ability to work in a dynamic environment
• Fluent in Spanish and English. Another language is a plus