ASSISTANT STORE MANAGER - LAS ROZAS

Brunello Cucinelli; Las Rozas de Madrid; On-site; EUR 42,000 - 65,000; Full time

Job summary

Brunello Cucinelli in the Madrid area is seeking an Assistant Store Manager to support the Store Manager in running the boutique, guiding the in-store team and acting as a reference point for customers.

The ideal candidate has 8+ years in Retail with 2+ years in managerial roles within a luxury brand, fluent in Spanish and English, and strong organizational and leadership skills to drive sales and customer experience.

Qualifications

• Minimum 8 years in Retail with at least 2 years in managerial roles in a luxury retail brand.
• Solid understanding of product and a deep knowledge of fashion and luxury sector.
• Excellent organizational skills, meticulous attention to detail and ability to work in a team environment.
• High flexibility, people management skills and the ability to lead in a fast-paced environment.
• Fluency in Spanish and English; knowledge of another language is a plus.

Responsibilities

• Cultivate relationships with customers through active presence on the shop floor and provide a unique service and shopping experience in line with brand philosophy and CRM guidelines.
• Communicate clearly in Spanish and English with clients and colleagues, actively listening to establish mutual trust.
• Guide sales operations and ensure customer service and selling ceremony align with company guidelines to provide a special experience.
• Collaborate with Store Manager to set goals based on KPI’s and targets.
• Support the Store Manager in organizing events and trunk shows to introduce new customers to Brunello Cucinelli and to enhance CRM actions.
• Ensure high standards through Visual Guidelines; coordinate team for displays on windows and in-store.
• Enrich boutique presence with Brunello Cucinelli style; keep the team updated on products and new collections.
• Guide the team to maximise sales and performance; report missed opportunities and provide feedback through sales trend reports.
• Manage and motivate the team daily, ensuring continuous feedback and fostering a respectful, collaborative environment.
• Cooperate with stock department, assist during inventories and ensure retail procedures and HQ guidelines are followed.
• Maintain direct contact with headquarters and utilize IT tools including Xstore and Salesforce CRM.

Skills

Retail management

Luxury brand experience

Bilingual Spanish English

Leadership

Customer service

Tools

Xstore

Salesforce CRM

IT applications

Job description

Profile:

The role of the Brunello Cucinelli Assistant Store Manager is fundamental in providing support to the Store Manager. Requirements include helping run the Boutique, being a guide to the in-store team and acting as a reference point for customers.

Role responsibilities:

• Cultivating a relationship with customers through an active and continuous presence on the shop floor and by providing a unique service and shopping experience in line with the brand philosophy, the corporate image, and communication and CRM guidelines.
• Communicating clearly, correctly and courteously in their mother tongue and other foreign languages with both clients and colleagues, whilst also actively listening and paying attention in order to establish mutual trust.
• Guiding sales operations and ensuring that both customer service and the selling ceremony are compliant with company guidelines, with the aim of providing all customers with a special experience.
• Collaborates with Store Manager to set goals that are specific, actionable, and based on established KPI’s, promoting the achievement of assigned targets based both on store targets and set up goals,
• Supporting the Store Manager in the organization of events and trunk shows in order to introduce new customers to the Brunello Cucinelli world, to instil and increase loyalty and to provide further ideas on CRM actions to be implemented.
• Ensuring that high standards are maintained through a correct implementation of the Visual Guidelines, coordinating the team in assembling or dismantling visual displays, in windows or in-store, on a regular basis.
• Enriching its presence in the Boutique through a careful interpretation of the Brunello Cucinelli style, ensuring a continuous update on products and new collections for the team and themselves.
• Guiding the team in maximizing sales and performance and reporting any missed opportunities to management, allowing potential corrective actions to be implemented. With the aim of boosting business, the Assistant Store Manager will be also required to provide feedback through reports related to: sales trends (e.g. bestsellers, slow mover products etc.), customers and competitors.
• Managing and motivating the team in carrying out daily activities within the Boutique with a sense of responsibility. Furthermore, in order to guarantee continuous improvement, the Store Manager is responsible for ensuring each team member receives continuous feedback.
• Safeguarding and promoting respect and collaboration between colleagues, mediating any quarrel that may arise within the team by group coaching or one-to-one meetings.
• Cooperating with the stock department, providing support when required, especially during inventories.
• Ensuring that the retail operations procedures and the guidelines provided by HQ are respected.
• Cultivating direct contact with the headquarters.
• Using the main IT applications and systems, constantly updating any new tools made available by the company with particular reference to the Xstore management system and the Salesforce CRM system.

Qualifications:

For the role of Assistant Store Manager, we are looking for a candidate with an experience of minimum 8 years in Retail and with at least 2 years gained in managerial roles in a luxury Retail brand.
The ideal profile has a solid understanding of the product and a deep knowledge of the fashion industry and luxury sector.
To be successful in this role, applicants must have excellent organisational skills, meticulous attention to detail and ability to work in a team environment. High flexibility, people management skills and the ability to lead the team in a fast-paced environment are considered fundamental.
Fluency in Spanish and English is required; the knowledge of another language will be considered a plus.